We're looking for an Ecommerce Trading Manager to lead the day-to-day trading and optimisation of Arsenal Direct. Working closely with the Senior Ecommerce Trading Manager and a wide range of colleagues across our club, you'll use data, customer insight and commercial awareness to enhance the online experience for supporters and visitors around the world.
This is a fast-paced and rewarding leadership role where you'll influence trading strategy, lead a talented team and help deliver key commercial moments across our ecommerce channels. You'll play a vital role in ensuring products are easy to discover, campaigns are seamlessly executed, and every online journey is engaging and customer-focused.
12-month fixed-term contract.
We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here
Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).
We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.
Lead our online trading plan- you'll develop and deliver trading activity across Arsenal Direct, using performance data, customer insight and commercial priorities to drive growth
Maximise trading opportunities- you will proactively identify opportunities to improve product visibility, conversion and revenue performance, acting quickly when opportunities arise
Deliver key ecommerce moments- you'll coordinate major product launches, campaigns and trading events, ensuring supporters enjoy a seamless online experience
Turn insight into action- you will monitor performance and customer behaviour, providing clear recommendations that help shape future trading decisions
Drive reporting excellence- you'll take ownership of trading reports and dashboards, ensuring stakeholders have access to accurate and meaningful insights
Enhance the online customer journey- you will work collaboratively to improve product presentation, merchandising and site experiences that encourage conversion
Build effective partnerships- you'll collaborate closely with Buying, Merchandising, Marketing, Content and Digital Product teams to deliver joined-up commercial activity
Lead and develop your team- you will coach, support and empower colleagues, helping them deliver high-quality results in a fast-paced environment
Experience in ecommerce trading or digital retail- you can draw upon significant experience improving online performance, customer experience and commercial results
Proven success delivering trading strategies- you're well versed in managing high-profile trading periods such as Black Friday, Cyber Week, Christmas or other major commercial moments
Demonstrated analytical capabilities- you possess the ability to interpret performance data and customer insight, turning findings into impactful actions and recommendations
Customer-first mindset- you balance supporter needs with commercial priorities and consistently focus on delivering exceptional online experiences
Collaborative approach- you can build effective, trusted relationships across teams and deliver shared objectives through cross-functional collaboration
Outstanding ecommerce and merchandising knowledge- you understand the levers that influence conversion, revenue growth and customer engagement across ecommerce platforms
Excellent organisation and communication skills- you thrive when managing multiple priorities and can communicate confidently with a wide range of stakeholders
People leadership experience- you enjoy supporting development and can coach, guide and support colleagues to deliver accurate, high-quality work
At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:
An exciting reward and recognition scheme
Generous holiday allowance which increases with your length of service
Great internal learning and development programmes
A flexible hybrid working model
Priority access to apply for match tickets
A competitive health and wellbeing benefits package
A leading Employee Assistance Programme
Great discounts with some of our Partners
An opportunity to play a vital role in delivering our ED&I strategy by joining one of our Employee Networks
Discover why ‘Our Gunners’ are proud to be part of our team - view their stories here.
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.
If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.
Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.
Updates on the status of your application will be sent via email, please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will find themselves there.
Good luck!
Arsenal Football Club exists to make our fans proud, wherever they are in the world and however they choose to follow us.
That pride is driven by success on the pitch. This means winning trophies. It also comes through our style of play, our focus on developing youth talent, our magnificent stadium, our broader contribution in the community and our self-financing approach.
Everyone who works for Arsenal Football Club understands that we will fulfil our goal of making fans proud by being together, always moving forward and doing things the Arsenal way. This final element is a key ingredient of who we are. It’s about thinking about others, getting the detail right and going above and beyond expectations.
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