Job Description

THE ROLE

OPTIMIZE, ENABLE, INNOVATE!

THE ROLE

The eCommerce Supervisor will support the eCommerce Manager in driving commercial performance across both e‑commerce(50%) and offline (Department Store) retail channels(50%) The role focuses on retailer negotiations, sales operations, promotional execution, and cross‑functional coordination to ensure strong business performance and smooth execution in the Korean market.

Key Responsibilities

1. E‑commerce Sales Support

1. Sales Operations Support

• Assist in daily sales tracking, order management, and performance reporting.
• Ensure accurate data updates and timely issue resolution across platforms.

2. Channel Coordination

• Coordinate with key e-commerce partners and marketplaces.(Naver, KKT, Department store online)
• Support campaign setup, product listings, and promotional execution.

3. Content & Product Management

• Manage PDP updates, pricing accuracy, and promotional information.
• Ensure brand consistency and compliance across online touchpoints.

4. Inventory & Supply Support

• Monitor stock levels and support replenishment planning.
• Work closely with supply chain to prevent OOS and minimize aging stock.
• Input and review S&OP process for eCommerce

5. Reporting & Analysis

• Prepare weekly and monthly sales performance reports.
• Support data analysis to identify trends and optimization opportunities.

2. Offline Retail Sales Support

1. Sales & Performance Management

• Drive sales targets and improve productivity per door.
• Monitor sell-in/sell-out, inventory, and identify growth opportunities.

2. Account Management

• Build strong partnerships with department store buyers.
• Negotiate trading terms, space, and promotional visibility.

3. Retail Execution & Operations

• Ensure VM compliance and strong in-store execution.
• Oversee door openings, staffing, and stock management.

4. Promotional & Event Planning

• Plan seasonal promotions and in-store activations.
• Maximize ROI during key department store campaigns.

5. Forecasting & Reporting

• Prepare forecasts and manage OTB planning.
• Provide regular KPI reporting and business insights.

3. Sales Development, S&OP & Cross-functional Coordination

• Support monthly S&OP process inputs across both eCommerce and offline channels; coordinate demand review, supply alignment, and volume consensus in collaboration with Supply Chain and Finance.
• Support cross-functional collaboration with Marketing, Trade Marketing, Finance, and Supply Chain to align on promotional calendars, launch readiness, and sell-through targets.
• Identify and develop new sales opportunities including channel expansion, new door acquisition, and incremental revenue streams; support development of sales proposals and business cases for new account or category growth.
• Track and manage OOS risks, aging stock, and launch readiness through regular S&OP cycle reviews; escalate supply-demand gaps with proposed resolution actions.
• Track performance KPIs, highlight business opportunities and risks, and prepare monthly business review decks and retailer-facing meeting materials.

4. Administrative & Process Support

• Manage internal systems, forms, pricing updates, and promotional documentation.
• Support contract management, PO follow‑ups, claims, and settlement processes.
• Handle SKU registration, new launch setup, and retailer compliance requirements.

YOU ARE A COTY FIT

As a eCommerce Supervisor, you thrive in a fast-paced and diverse environment.

Qualifications

• Bachelor’s degree in Business, Marketing, Economics, or related fields.
• 5-8 years of experience in Department sales, e‑commerce operations, or commercial roles (beauty/FMCG preferred).
• Strong communication and negotiation support skills.
• High proficiency in Excel and PowerPoint.
• Strong analytical skills and attention to detail.
• Korean fluency required; English required

Key Competencies

• Commercial mindset
• Strong coordination & teamwork
• Data-driven decision support
• Execution excellence
• Agility and problem solving

If you’re ready to support and shape the future of beauty, we want you on our team!

WHAT WE OFFER

This is a unique role with a genuine opportunity to make an impact. You’ll get to work in a diverse environment with a team of professionals who are passionate about the work they do and know how to have some fun along the way.

Coty’s global omni-working policy provides the option to work up to 50% of your month remotely.

We believe that a more flexible philosophy of remote working will give everyone the freedom to choose what works for their individual circumstances and empower them to always perform at their best.

ABOUT US

Our people make us who we are. They are the brightest minds bringing the boldest ideas to life every day. If you’re the kind of person who refuses to settle, if you want to think bigger, learn faster and go further than you ever thought possible – we’d love to hear from you.

Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion to create a more open, inclusive, and diverse workplace where all employees can be their authentic self.