Job Description

At rebel, we're driven to deliver exceptional experiences wherever our customers choose to shop. As we continue to grow our omnichannel capability, we're looking for an eCommerce Operations Specialist to join our Digital team and help optimise, enhance and evolve our online customer experience.

In this role, you will support the eCommerce Operations Manager in executing operational tasks and leveraging your web development skills to enhance platform functionalities. You will be a key player in ensuring smooth platform operations, optimizing user experience, and driving continuous improvements through data insights, testing, and technical problem-solving

What You'll Be Doing…

• Driving Digital Success: Support the Omni Digital Strategy by assisting in platform enhancements and operational efficiencies.
• Data-Driven Decision Making: Maintain and update reporting dashboards to provide valuable insights on ecommerce performance.
• Platform Optimisation: Work closely with product and UX/UI teams to enhance user experience and streamline operational processes.
• Testing & Development: Conduct User Acceptance Testing (UAT) and A/B testing, ensuring new features are optimized for performance.
• Customer-Centric Approach: Collaborate with the Customer Care team to action customer feedback and improve CX.
• Operational Excellence: Support daily tasks such as dashboard monitoring, reporting, and website personalization.
• Stakeholder & Vendor Relations: Communicate effectively with internal teams and external vendors to align projects and business goals.

What We're Looking For…

We’re on the hunt for a data driven with a passion for digital innovation. If you enjoy problem-solving, collaborating and optimizing ecommerce experiences, this role is for you!

Key Skills & Experience:

• Experience in a similar role - eCommerce Operations, UAT, and conversion rate optimisation (CRO) testing or qualification in Computer Science, IT, eCommerce or a related field
• Proficiency in HTML and CSS, with experience in Salesforce Commerce Cloud (SFCC) or other CMS platforms is highly regarded
• Strong data analysis and A/B testing experience with familiarity with website analytics tools and ecommerce platforms
• A keen eye for detail and a passion for getting the little things right, from website content and product presentation to platform performance and customer journeys
• Sound organisational skills with the ability to navigate competing priorities and deliver results across a dynamic and fast-moving digital retail environment
• Proven ability to i nfluence and engage stakeholders at all levels, using data and insights to build alignment and support decision-making

Why Join rebel?

At rebel, we're more than just a retailer—we're a team that helps millions of Australians live an active life. What you'll get:

• Generous team member discounts across rebel, Supercheap Auto, BCF and Macpac.
• Hybrid and flexible working options based in our Rhodes Support Office.
• Work with passionate digital, technology and retail specialists.
• Be part of a large retail business investing heavily in omnichannel growth and digital innovation.
• Join a culture that genuinely supports internal growth and career mobility, this role is vacant on the back of internal progression across the wider Super Retail Group.

If you're excited by the idea of blending technology, data and customer experience to help shape the future of retail, we'd love to hear from you. Apply today and take your next career step with rebel—where your passion for digital can help inspire Australians to live their passion every day.