Job Description

We're on the lookout for individuals who are passionate about fashion, think outside the box, and have an eye for innovation.

Unleash your potential with us, and join us as we create joy and excitement in our global community to empower people to express themselves freely through fashion.

We are looking for a responsible and detail-oriented ECommerce Operations Assistant/Associate to support day-to-day ECommerce Operations activities across multiple markets. The role will support order fulfilment coordination, backend operational tasks, inventory monitoring, return processing, and cross-functional operational support to ensure smooth customer order journeys.

Key Responsibilities

• Support daily ECommerce operational activities and backend processes
• Monitor order fulfilment and assist in ensuring operational SLA is met
• Coordinate with warehouse, logistics, customer service, and internal teams on operational matters
• Assist in return, refund, and exchange processing follow-up
• Support inventory monitoring and stock movement coordination
• Perform data checking, report updates, and operational tracking
• Escalate operational issues and support resolution follow-up
• Support campaign preparation and operational execution during peak periods
• Ensure operational accuracy and maintain proper documentation
• Assist with ad-hoc operational projects and administrative tasks when required

Requirements

• Minimum N/O Levels, Diploma, or equivalent
• Preferably 1 year of working experience in Operations, Customer Service, Logistics, Retail, or ECommerce
• Fresh graduates are welcome to apply
• Basic knowledge of Microsoft Excel and Google Sheets
• Good communication and coordination skills
• Responsible, organized, and able to multitask
• Comfortable working in a fast-paced environment
• Team player with a positive learning attitude

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