Job Description

eCommerce Merchandising Manager - UK

c. £50-55k dependent on experience + bonus + benefits

Glasgow, UK (Hybrid, 3 days in-office)

What if your merchandising expertise could help people discover their next great adventure? We're looking for a travel-loving merchandiser to showcase our walking and cycling tours, using data and insight to connect customers with extraordinary experiences around the globe.

This role is about owning how customers discover and choose their next adventure across our UK source markets, which include the UK, Australia and New Zealand. You'll bring together commercial insight, product performance and ecommerce merchandising to get the right trip to the right customer, at the right price, at the right time. It's hands-on and fast-paced, with real ownership of conversion and revenue.

You'll join our UK Growth Squad, report to the Regional Market Lead, and work closely with Product, Marketing, Sales and Operations.

About Macs Adventure

We’re a scaling adventure tour operator on a mission to be the leading global brand in self-guided, active travel.

Welcoming over 40,000 customers on walking and cycling trips to destinations around the world, we employ over 150 people across the UK, US and Germany who share our purpose to create #macsmoments by leading, advocating & enabling self-guided, active travel as a positive force for people and planet.

In November 2024, we proudly achieved B Corp certification, marking a significant milestone in our journey toward sustainable, values-driven growth.

Our Culture

We’re an ambitious, forward-thinking business with a bold vision for the future, and our culture reflects these ambitions. We’re an action-oriented, fast-paced organisation and we like to have fun along the way. We’re looking for people who can grow with Macs and grow with us on our journey to become the world’s leading active travel company. It’s not the easy route and we’re looking for people who enjoy challenges, love learning, want to make an impact and align with our core values:

· Love the journey: A Macs trip is all about the journey, not the destination. We are all believers in Macs’ unique brand of self-guided, active travel and shout about it. As more travellers convert to the Macs Way, we accept our business will grow and change. We welcome new connections, and embrace to new opportunities. Carpe diem!

· Take a different path We’re not different for different’s sake; but we won’t succeed if we’re just the same as everyone else. We devise creative solutions to problems, find new ways of doing things, and trust colleagues who are doing so too. We are brave and feel empowered to take the initiative. We ask ourselves: is what I’m doing authentically Macs?

· Tread thoughtfully: We are considerate, empathetic and try to put ourselves in our customers’, suppliers’ and each other’s shoes. We support local, and find ways of having less negative impact on the planet. We find ways of having positive impact on people and communities. We are fair, and we do the right thing.

· Go the extra mile: We know that creating a perfect #MacsMoment involves going that bit further. We imagine the best feedback we can get and set out to earn it. We take ownership and accountability – it’s yours, not someone else’s, problem. We step up and help our team mates when they need us.

What you’ll do;

Merchandising is how we turn a strong product range into trips customers actually find and book. As Regional Merchandising Manager, you'll own that for our UK source markets - improving how trips get surfaced and discovered across the journey, and lifting regional conversion, engagement and revenue.

The role is broad. It spans commercial analysis, onsite optimisation and working across teams, and you'll have the autonomy to spot opportunities and act on them.

You'll be responsible for:

• Owning regional merchandising performance across UK source markets, accountable for conversion, engagement, revenue and commercial outcomes.

• Optimising onsite product discovery (navigation, search, filters, product listings and merchandising placements) so customers find the right trip faster.

• Spotting market, product and pricing opportunities using customer behaviour, search trends and performance data.

• Supporting pricing and positioning decisions that improve competitiveness, customer value and margin.

• Influencing portfolio prioritisation through regional market insight and commercial analysis.

• Partnering with Product, Operations, Marketing, Sales and Finance to align supply, demand and customer experience.

• Driving continuous optimisation, contributing to the testing roadmap and delivering measurable uplift from your changes.

In your first year, you'll:

• First 3 months: get under the skin of regional trip, destination and category performance, and build a clear view of where the biggest opportunities sit.

• Months 3 to 6: start shipping merchandising and discovery improvements, with early measurable uplift in conversion and engagement.

• Months 6 to 12: own a live testing roadmap, embed merchandising best practice across the region, and show sustained contribution to ABV.

What you’ll bring;

· Experience in ecommerce, digital merchandising or commercial optimisation, with a track record of using data and customer insight to drive commercial decisions.

· A strong grasp of ecommerce merchandising: navigation, search, filtering and product visibility.

· Solid analytical and problem-solving skills, and real comfort working with performance data.

· The ability to read customer behaviour (product views, search activity, engagement) and turn it into action.

· Confidence working across teams with several stakeholders to get things done.

· Someone who thrives with a high degree of autonomy. We work in a squads and tribes model where you'll own your area, set your own priorities and be trusted to run with them, so you'll need to be self-directed and comfortable making the call without waiting to be told.

· Comfort in a fast-paced, commercial environment where priorities shift.

· A commercial mindset paired with curiosity about customer behaviour, and the ability to balance strategy with hands-on execution.

Not essential, it would be a bonus if you have;

· Experience in active travel, specialist tours or tailor-made/FIT travel

· International or multi-market portfolio exposure

· Experience in scale-up or high-growth environments  

The knowledge and skills we’ve listed represent “the perfect candidate”. No one’s perfectand we know the ‘confidence gap’ can stop brilliant people applying. If you love the sound of this opportunity please apply, we’d love to hear from you.

You could belong here;

To deliver adventures for more than 40,000 customers we need to build a company that’s reflective of their diversity. We’re building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.

What we’ll offer

As well as your salary;

• ANNUAL LEAVE: We want you to be able to take holidays that matter to you, so 8 public holidays are included in your annual leave allowance of 33 days, which increases to 35 days after 5 years’ service.

• BIRTHDAY BOOSTER: An extra day off on your birthday!

• PENSION: We offer a contributory pension scheme.

• DISCOUNTS: You are eligible for great discounts on Macs Adventure trips!

• TRAVEL INSURANCE: We provide you and your spouse/partner/children with annual worldwide travel insurance.

• FLEXIBLE WORKING: A flexible work culture - you’ll be able to work from home as well as coming into our hub office in Glasgow 3 days per week to collaborate with colleagues.

• GETTING TOGETHER: Regular team, management and leadership meetings and retreats.

• CULTURE: An innovative, fast growth, international and solution focused culture, where we work hard to embed our values across the business.

• L&D: We support your self-guided learning journey to make the most of your strengths.

• WELLBEING We'll support you in looking after your health and wellbeing so you can do your best work.

• TRAVEL: Occasional international travel may be required.

• IMPACT: The opportunity to make a difference in people’s lives and the planet.