Ecommerce Manager
NARS and Shiseido
MISSION
The Ecommerce Manager will own the day‑to‑day trading, optimisation, and customer experience of the NARS and Shiseido direct‑to‑consumer sites. This role drives performance through data‑led decision making, and ensures execution excellence across content, merchandising, UX, and onsite optimisation.
ORGANISATION
Reports to: Head of Ecommerce
Job Location: Shiseido Group London Head Office
Contract type: Permanent
MAIN RESPONSIBILITIES
Ecommerce Trading & Sales Performance
Merchandising & Customer Journey
Content, Campaigns & Site Experience
Optimisation & Analytics
Reporting
Team Leadership
PROFILE, SKILLS AND EXPERIENCE REQUIRED
BENEFITS
Supporting the delicate work/life balance with enhanced time off through 26 days holiday + bank holidays + your birthday day off + time off for when you get married or move house PLUS enhanced parental allowance for those big life moments and the chance to buy more through our holiday buy scheme
Plan for your future with our 8% matching pension scheme (up to) and life Assurance up to x4 your salary
We operate an annual bonus scheme, based on personal development plans and business performance
Flexible Fridays, so you can focus on what is important to you
Flexible & hybrid work patterns to suit all backgrounds with 60% of your time being in the office
Wellbeing programmes including mental health first aiders, free counselling, access to digital GP’s and exclusive retail discounts
Monthly access to L&D opportunities to help your continuous development
Together, we can build a vibrant and dynamic team that reflects the diverse world we serve.
We are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We believe that a diverse workforce enhances our creativity, innovation, and overall success.
We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability or religion and are proud to promote a culture which supports and appreciates people from all backgrounds. We are always open to flexible working, part time arrangements and any adjustments which you might need to get the best experience whilst at work.
We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion.
We are proud to be recognised as a disability confident employer and have a number of internal employee forums which promote advocacy for our teams. If you need any support or adjustments during your application, please get in touch with us and we will be happy to support you.
OUR HIRING PROCESS
Once you have applied for the role, our in house recruitment team will screen your CV. We will do our best to get back to all candidates who apply, however in some cases it may not be possible due to the high volume of applications. If you have not heard back from us within 30 days of your application, unfortunately this may be you have not been successful on this occasion.
If your CV is shortlisted, then you will be contacted by our recruitment team. They will arrange a pre-screening call, to explore your motivation, suitability and role expectations. After the pre-screen, your application will be reviewed by the hiring manager. Successful applicants will be invited to at least 1 interview. Preferably, we would like to meet you in person and give you the opportunity to test your commute as well as see your potential place of work! In some cases, we may invite you to an assessment centre or to present your ideas in the form of a business presentation.
Please note If you do not have the right to work in the UK and would require sponsorship for this role then you must ensure you meet UKVI requirements for the position which may include having a degree level qualification. Please reach out if you need further information on this and whether we offer sponsorship.
Shiseido is one of the top cosmetics companies in the world, with a rich portfolio of international brands in 120 countries and regions.
Among others, Shiseido owns the following prominent cosmetics, skincare and fragrance brands: SHISEIDO, NARS, Clé de Peau Beauté, BENEFIQUE, ELIXIR, IPSA, MAQUILLAGE, INTEGRATE, AUPRES, ANESSA and ISSEY MIYAKE.
Our mission―BEAUTY INNOVATIONS FOR A BETTER WORLD―is to offer solutions to social problems and achieve a sustainable society, helping people find happiness through our mainstay beauty business. We strive to create a better world through beauty innovations, as we perceive and respond to each person's profound need for betterment in an ever-changing global environment.
For more than 150 years our history and tradition have been built on distinctive innovations in each era. Today, we are taking on new challenges and making a concerted effort across the entire Group to pursue innovations that break the status quo and meet the diverse beauty values and needs of people around the world.
As a global beauty company of Japanese origin, we not only develop cosmetics, but introduce and create unprecedented products and new value that go beyond. Through these activities, we realize “beauty innovations” leading to new lifestyles for consumers around the world.
※ All comments and queries will be responded to in due course.
