Job Description

The E-Commerce Manager will lead webook.com e-commerce business, managing daily operations while driving growth, conversion, and customer satisfaction. This role combines strategic planning with hands-on execution, ensuring smooth operations across all online sales channels and alignment with company objectives.

Key Responsibilities:

• Oversee and execute all e-commerce activities, ensuring the smooth daily operation of online channels.
• Manage day-to-day order fulfillment, logistics coordination, and customer service across all platforms.
• Own the e-commerce strategy, KPIs, and P&L to drive sales and profitability.
• Handle account management of all sales channel partners and vendors.
• Lead workflows for new product setup and listings (strong writing skills in Arabic and English required).
• Ensure content, pricing, and inventory accuracy across the website and marketplaces.
• Collaborate with marketing, tech, and product teams to improve site UX, traffic, and conversion rates.
• Set up initiatives to deliver engaging customer experiences that drive conversions and retention.
• Gather and analyze data from analytics, customer feedback, and competitor research to identify growth opportunities.
• Manage product forecasting to align supply with customer demand.
• Oversee stock delivery accuracy for all new product launches.
• Prepare monthly management reports and conduct ad hoc reporting on sales, stock, and customer service performance.
• Stay updated on e-commerce trends, technologies, and best practices.

Requirements

• Bachelor’s degree in Marketing, Business, or related field.
• 5–7 years of experience in e-commerce, with at least 2 years in a managerial role.
• Strong analytical, commercial, and leadership skills.
• Proficiency with e-commerce platforms, analytics tools, and performance tracking.
• Excellent written and verbal communication skills in both Arabic and English.