Job Description

E-Commerce Hub Supervisor - Detroit, MI

The Salvation Army

Schedule - Monday-Friday, 40 Hours/week, occasional nights/weekends may be needed

Pay Rate - $27/Hour

Comprehensive Benefits Package:

• Competitive pension plan
• Health, Dental, and Vision Insurance; Voluntary life insurance options
• 403(b) retirement savings plan (immediate eligibility)
• Generous paid time off:
• Vacation days (accrual starts immediately)
• Sick leave with discretionary days
• Personal days and floating holidays
• Paid holidays with immediate eligibility

About Us

The Salvation Army is an international movement and evangelical part of the universal Christian church. Our message is based on the Bible, and our ministry is motivated by the love of God. Our mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination.

We're seeking a dynamic and experienced E-Commerce Hub Supervisor to join our team. This advanced-level position will lead our local e-commerce operations, driving success through strategic oversight of our online sales initiatives. Working in consultation with the ARC Command eCommerce Strategy Manager, you'll lead a dedicated team while optimizing our online presence and sales performance.

What You'll Do

• Lead and supervise the entire eCommerce Hub Team, including shippers, listers, processors, customer service representatives, and the assistant supervisor
• Drive productivity and maintain quality standards across all e-commerce operations
• Oversee the complete sales cycle: receiving, processing, photography, listing, stocking, and shipping
• Train and develop team members to ensure operational excellence
• Manage online listings and optimize product presentation for maximum sales
• Analyze performance metrics and implement improvements
• Ensure exceptional customer service for online and local pickup customers

Working Environment

You'll work in a dynamic setting that combines office, warehouse, and store environments. Our team is dedicated to our mission while embracing modern e-commerce practices to serve our community better.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

*This job description is not all-inclusive, and other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.*

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**Ready to Make a Difference?**

Join our team and be part of an organization that combines digital commerce with community impact. Apply today to start your journey with The Salvation Army.

Qualifications

What You'll Need

• Proven experience in eCommerce operations and online sales management
• Strong leadership abilities with demonstrated supervisory experience
• Advanced knowledge of eCommerce trends, technologies, and best practices
• Excellent analytical and problem-solving skills
• Strong computer proficiency, including Microsoft Office suite
• Associate or Bachelor's degree preferred
• Experience with faith-based or social service organizations is a plus

Physical Requirements

• Ability to regularly lift and move up to 50 pounds, occasionally up to 100 pounds
• Comfortable working in a warehouse environment with varying temperatures
• Capable of standing, walking, and moving throughout the day
• Valid driver's license and ability to travel to various locations as needed

What We Offer

• Leadership role in a mission-driven organization
• Opportunity to make a significant impact on our e-commerce operations
• Professional development opportunities
• Comprehensive benefits package
• Collaborative work environment