Job Description

About The Role

We’re looking for an Ecommerce Executive to help keep tropic.com looking its best, running smoothly and giving our customers a brilliant online experience.

Reporting to our Senior Ecommerce Manager, you’ll take care of the day-to-day management of the website, playing an important role in getting our new product launches and promotional offers live, keeping our onsite content fresh and accurate, managing user-generated content and supporting our organic visibility through SEO and AEO.

You’ll work closely with our external marketing agency on SEO and AEO, while collaborating with teams across Tropic to help bring new product launches and offers to life online.

This is a hands-on role for someone who loves getting things done, has a great eye for detail and takes pride in making sure everything is accurate, up to date and ready when it needs to be.

Key Responsibilities

NPD & Offers

• Manage the onsite delivery of new product launches and promotional offers, from page builds and testing through to go-live.

• Liaise with our Marketing, Stock and Dispatch teams to help make sure launches and offers come together smoothly and on time.
• Track how previous launches and offers have performed, sharing insights and learnings with the Senior Ecommerce Manager.

UGC & General Site Management

• Manage the collection and review of new user-generated content, making sure fresh UGC is uploaded to the website each week.
• Keep on-site imagery and copy up to date in line with our latest campaigns and changes.
• Make sure important product information is accurate and clearly reflected on the website, including ingredients, product details and pack shots.
• Carry out daily website checks, spotting anything that isn’t quite right and reporting and coordinating any fixes needed.

SEO & AEO

• Support our SEO and AEO activity through blog content, working closely with our marketing agency to identify opportunities and implement their recommendations.

• Manage on-page optimisation, including alt tags and internal linking, to help improve Tropic’s organic visibility.

What We're Looking For

• Experience in an ecommerce role with exposure to trading, promotions, NPD or onsite content, ideally within retail, beauty or skincare.
• A reliable, hands-on executor who's comfortable making decisions and getting things live accurately and on time.
• Confident using analytics tools (e.g. GA4) to help track and report on performance.
• Some understanding of SEO/AEO best practice, or a strong willingness to learn and work closely with our marketing agency on this.
• Highly organised, with the ability to manage multiple launches and priorities simultaneously.
• Proactive and happy to flag issues or ideas, while comfortable taking direction from the Senior Ecommerce Manager.
• Collaborative and confident working cross-functionally in a fast-paced environment, adapting quickly as priorities shift.

What We Offer

Employment Type: This role is offered full-time, Monday to Friday, 9 am to 5 pm.

Location: Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon.

Hybrid Working: Enjoy a blend of office and remote working.

Salary: Starting from £30,000 per annum

Benefits: Hybrid working, up to 33 days’ holiday. Enhanced family leave, Private Medical Insurance, Medicash plan, life insurance (All available after a qualifying period). EAP through the Wisdom App, generous product allowance and 50% discount for family and friends, access to retailer discounts, Cycle to Work and Electric Car schemes, free breakfast bar, dog-friendly HQ with a chill zone, on-site parking, regular social events, and plenty of well-being treats throughout the year.

Start Date: Immediate

About Tropic

Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special.

We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in!

We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit.

Apply now if you’re ready to join a vibrant team that believes beauty knows no bounds!

Tropic's Commitment to Equal Opportunities

Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity!

Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.