Job Description

At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.

Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You’ll collaborate across borders, deliver high-quality services, and help shape a people-centered organization.

We are looking for an eCommerce Content Manager where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.

Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the Job

In this role, you will be responsible for ensuring the flawless execution of digital content and campaign management across Swarovski.com. Your core responsibilities include (but are not limited to):

• Responsible for coordinating the content maintenance on swarovski.com with focus on seasonal campaigns, promotions and other content landing pages ensuring highest excellence in execution without any errors

• End to end responsibility of certain content topics from planning pages wireframes to on-time maintenance and testing

• Management of site trading agency ensuring accurate launches of all campaigns and contents on time and in budget

• Handles all planning tools necessary for the content set-up and maintenance including Hybris Content Management System and Product Information Management System

• Coordinates and manages relationships with key stakeholders across eCommerce, IT, Marketing, and CRM teams

• Carrying out testing of all areas of the website for all devices (content, functionalities & features) ensuring accuracy and consistency of copy, visuals, and page structures

• Projects such as new country or language launches and CMS improvements

• Act as a sparring partner for the whole organization with respect to eCommerce Content Management, specialized in promotions set-up

About You

You are a proactive and detail-oriented professional with a strong service mindset and a passion for digital retail. You bring:

• A minimum of 3 years of experience in eCommerce or Customer Service roles, preferably within a consumer brand or retail environment.

• A strong customer-first attitude and a commitment to delivering high-quality, reliable digital experiences.

• Hands-on experience with CMS and familiarity with digital campaign operations.

• Excellent attention to detail and a structured approach to problem-solving and execution.

• Confidence in managing multiple priorities and coordinating with external partners and internal stakeholders.

• Fluency in English (minimum B2 level); additional languages are a plus.

What we offer

You can expect a range of benefits, including:

• Learning and career development programs to help you grow

• Hybrid and flexible work options to support your work-life balance

• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as finance and legal matters

• Paid volunteering leave to support causes that matter to you

• Exclusive employee discounts on Swarovski products

• Private medical coverage

• Life insurance

• MyBenefit program

• Employee social fund

• Recognition awards

• Volunteering leave

To ensure clarity and fairness, we share salary information via email with candidates invited for interviews.

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

#Li-Hybrid