Job Description

Consumer Care/Customer Care

Permanent

Join us to create change and have an impact in homes around the world.

At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

About the role:

You will be responsible for delivering an exceptional customer journey—from order placement to after‑sales support. Your day‑to‑day responsibilities will include:

Customer & Order Operations

• Handling and managing online orders for Electrolux web shops

• Monitoring the full order lifecycle to ensure smooth and timely processing

• Providing ongoing customer care via phone and email (and later via chat)

• Maintaining strong, positive relationships with our customers

Cross‑Functional Collaboration

• Working closely with Sales, Warehouse, Logistics partners, and other internal teams to resolve inquiries

• Ensuring efficient and professional handling of customer complaints and requests

• Collaborating with the D2C / Webshop Manager to improve process quality and customer experience

• Supporting the D2C / Webshop team in daily operational activities

Process & Performance Excellence

• Supporting the implementation of new tools and solutions for online stores

• Reviewing and managing customer complaints and feedback, including cooperation with the Legal department when needed

• Reporting IT issues and monitoring progress of ongoing implementations

• Handling sales of products available in the D2C and Webshop channels

Who you are:

You’re a service‑driven professional who enjoys taking ownership and improving the way things work. You’ll thrive in this role if you have:

• Strong organizational skills and a structured approach to work

• Experience in managing or supporting e‑commerce operations

• Good knowledge of MS Office

• Experience with SAP or REX systems

• Excellent communication skills and the ability to work effectively in a team

• Solid time‑management skills and the ability to prioritize tasks

• Customer service experience in a fast‑paced environment

• Fluent Polish and a communicative level of English (e.g., for writing IT tickets)

Benefits Highlights:

• Luxmed private medical package 

• Worksmile cafeteria (cinema or shop vouchers or co-financing of Multisport card)

• Discounts on Electrolux award-winning products and services 

• Insurance policy plan with Warta – preferential prices for our employees, but the insurance is paid by the employee 

• Flexible working hours

• Employee Pension Schemes (PPE) after 3 years from joining

• #beWELL - well-being educational webinars series for our employees led by the top well-being experts.

• Access to benefits offered by the Social Committee, incl.: co-financing for holidays (value depends on the declared income), possibility of taking out a loan with a preferential interest rate, possibility of receiving aid in the event of a difficult life situation, Christmas bonus, Gifts for anniversaries (5, 10, 15, 20, 25 etc. years).

As part of Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.

#LI-DNI