Job Description

Position Title: eCommerce Cash Application & Billing Specialist

Work Set Up: On-Site

Schedule: -

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

 Quick Rundown:

The eCommerce Cash Application & Billing Specialist owns the full order-to-cash lifecycle for iPROMOTEu's company store platforms — from deposit receipt and payment application,throughstore setup, subscription, and closeout billing, to refund processing and affiliate communication. This role sits within the eCommerce Team with a formal working relationship to Finance/Cash App, bringing platform fluency and day-to-day order-level access to this function. The Specialist runs a continuous audit-and-apply cadence across every company store platform, ensuring payments, refunds, and billing are accurate, timely, and clearly communicated.

Key Responsibilities

Deposit & Payment Reconciliation

• Run an ongoing, proactive audit-and-reconcile process for store-related payments and transactions, rather than reacting to backlogs.
• Audit vouchers — where unapplied cash lives ahead of iSuite job creation — and apply that cash to the correct Job once it exists, flagging any systemic gaps for a permanent fix.
• Source exact deposit detail from platform sites and deliver it to Cash App proactively, ahead of Need.
• Work directly with Affiliates to reconcile vouchers, apply funds to the correct Affiliate accounts, and ensure unapplied cash lands on the correct Jobs.
• Coordinate with Finance and other departments to keep processes for handling unapplied cash

• clear and consistent.
  

Store Billing Lifecycle

• Manage billing across store openings and closings, including setup fees, recurring subscription billing, and closeout billing.
• Coordinate with company store designers on how to set up a store correctly for billing purposes.
• Assist with order import as it relates to billing and payment application, confirming imported orders carry correct payment and billing detail.
• Adjust invoices as needed based on store order corrections or discrepancies (pricing errors,quantity changes, cancellations, etc.).

Refunds & Affiliate Support

• Confirm and process store order refunds directly, coordinating with other departments to keep refund handling clear and consistent, and communicating refunds to affected teams and Affiliates as a standard step.
• Coordinate the fundraising process tied to store orders, working alongside Affiliates and platforms (e.g., Chipply) to ensure fundraising funds are properly reconciled and, where applicable, returned to the customer.
• Support Inventory Stores as it relates to refunds back to the customer, ensuring stock/inventory adjustments and inventory funds are properly reconciled with the refund.
• Consult with Affiliates on how different types of store orders (365, pop-up, redemption, punchout, etc.) are billed and their implications.
• Set up Affiliate payment processing accounts (Stripe, Authorize.net) as needed.

Platform-Specific Duties

• iSTORE Process credit card refunds, including reapplying points and coupons back to the store. Reconcile vouchers—where unapplied cash lives—and ensure that cash is applied to the appropriate Job, and help reconcile fundraising or inventory funds that may need to go back to the customer. Manage billing across store openings and closings, including setup fees, recurring subscription billing, and closeout billing—adding and removing fees as needed and generating the fee invoices monthly in both the iSUITE US and iSUITE CA systems.
• Chipply Reconcile vouchers — where unapplied cash lives since payments are collected prior to job creation — and apply that cash to the appropriate Job once it is generated. Help reconcile fundraising funds that may need to go back to the customer.
• OMG (OrderMyGear) Reconcile vouchers, where unapplied cash lives, and apply that cash to the appropriate Job. Help collect on OMG fees generated through iSUITE.
• ESP Set up Authorize.net merchant accounts for Affiliates and assist with reconciling payments received.
• SAGE Reconcile payments received and resolve and process credit card refund requests.
• Fulfill Engine Reconcile payments and invoices received for vouching, including refunds.
• MOQ1 Reconcile funds received monthly for Finance to remit back to the Affiliates.

• O

  ther 3rd Party Platforms Reconcile invoices and funds received. Follow up with Affiliates to apply these funds and invoices to Jobs since order integration is not available.

Qualifications

• Experience with reconciliation, accounts receivable, or cash application processes preferred.
• Familiarity with company store or ecommerce order platforms (iSTORE/eBlox, iSUITE, Chipply, OMG, ESP/SAGE, or similar) is a strong plus.
• High attention to detail and comfort working across multiple platforms and data sources daily.
• Strong written communication skills for refund notifications and Affiliate-facing billing Consultations.
• Ability to work independently, manage a recurring audit cadence, and escalate systemic issues Appropriately.
• Comfortable operating with a dotted-line relationship to Finance while being based within the eCommerce Team.

Why You'll Love Joining the CO Fam!

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!