Job Description

Essential Duties and Responsibilities

• Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect, and Excellence (I-CARE Values).
• Provides amazing customer experiences to all internal and external customers (ACE Values).
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Embraces an expectation of learning and growth.
• Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill.
• Ensures team members feel respected, accepted, and included.
• Exceeds established production goals corresponding to role in the E-Commerce location.
• Maintains a clean work environment.
• Demonstrates mastery of quality assurance, jewelry sorting, photography, listing, and shipping roles through evaluation.
• Obtains and maintains forklift and walk-behind stacker certification.
• Obtains and maintains First Aid / CPR / Bloodborne Pathogen (BBP) certification.
• Trains team members during onboarding and sets a positive example for all team members.
• Recognizes when team members need coaching and provides immediate coaching when appropriate.
• Monitors and resolves customer service issues, including returns and disputes.
• Reviews seller information on ShopGoodwill.com and other marketplaces to ensure compliance with posting requirements, item descriptions, etiquette, and related standards.
• Leads retail team and store activities in the absence of, and at the direction of, the E-Commerce Manager and/or E-Commerce Assistant Manager.
• Ensures compliance with safety, security, sales, cash handling, and recordkeeping procedures outlined in the Standard Operating Procedures.
• Reports known or suspected security and theft issues to the Manager of Retail Operations, Loss Prevention, and the Vice President of Donated Goods.
• Trains E-Commerce Team Member III in delivering new team member training.
• Demonstrates mastery of production and customer service management through evaluation.
• Verifies that the quality and quantity of merchandise meets sales and production standards.
• Coordinates transportation shipments and reporting on a daily basis.
• Optimizes floor space based on product flow to ensure efficient production.
• Assists truck drivers and other agency personnel as needed.
• Attends meetings as required.
• Complies with all agency policies, procedures, and safety standards while maintaining compliance with CARF, Department of Labor, and other regulatory standards.
• Travels occasionally for business-related activities.
• Works flexible hours, including opening and closing assigned E-Commerce locations and securing the building as required.
• Responds to emergencies when needed.
• Performs other job-related duties as assigned.

Supervisory Responsibilities

Leads the E-Commerce team and activities in the absence of, and at the direction of, the E-Commerce Manager.

Carries out supervisory responsibilities in accordance with agency policies and procedures, including:

• Training team members.
• Planning, assigning, and directing work.
• Addressing concerns.
• Reporting circumstances to the E-Commerce Manager.

Qualifications

Must Be Able To

• Understand English and comprehend verbal and written instructions.
• Read and understand Retail Production and Training manuals.
• Follow process instructions effectively and efficiently.
• Multitask effectively.
• Adapt to frequent changes, delays, or unexpected events.
• Work independently with minimal supervision after receiving instructions.
• Thrive in a dynamic, fast-paced environment.
• Use mobile devices, cameras, and computers.
• Use manual and mechanized shipping equipment.
• Operate a computer independently and enter descriptive data for online customers.
• Read small print and markings with or without assistive devices.
• Recognize and report poor or unacceptable quality items.
• Work effectively in a team environment.
• Interact professionally with customers and a diverse workforce.
• Work a flexible schedule, including weekends.
• Have reliable transportation to and from work.
• Obtain and maintain Powered Industrial Truck certification.

Must Have

• Basic computer skills, including familiarity with retail systems and programs such as Microsoft Word.
• Excellent customer service skills.
• Multicultural sensitivity and the ability to demonstrate awareness and respect for diverse people and cultures.
• Ability to effectively present information one-on-one to customers and team members using tact, courtesy, and cooperation.

Education and Experience

• Associate's degree (A.A.) or equivalent from a two-year college or technical school in Business or a related field and two years of retail management experience with an emphasis on customer service,

OR

• Six months of experience as an E-Commerce Shift Leader II,

OR

• An equivalent combination of education and experience.

Physical Demands

While performing the duties of this position, the team member:

• Uses hands to finger, handle, or feel objects, tools, or controls.
• Reaches with hands and arms.
• Talks and hears.
• Frequently sits, stands, and walks.
• Frequently and occasionally lifts and/or moves up to and over 50 pounds with assistance.
• Requires close vision, color vision, and depth perception.

Work Environment

While performing the duties of this position, the team member may:

• Occasionally work in adverse weather conditions.
• Be exposed to dust, odors, extreme heat, or cold.
• Work in an environment with a generally moderate noise level.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualifications

Assists the E-Commerce Manager in the operation and management of the E-Commerce operation by
performing the following duties personally or through supporting team members.