Excellent opportunity to support eCom and Digital applications used within an iconic Australian owned global retail business
Australian owned global retail business
Career Progression
A vibrant, team culture where we embrace pace, encourage new ideas & leadership
Who We Are:
We are an iconic Australian owned global retail organisation that includes Australia’s most successful retailers encompassing the Spotlight, Harris Scarfe, Mountain Designs & Anaconda brands the eCommerce team plays an integral role in supporting organisational growth through assisting our leaders to ensure a streamline outcome across online and fulfilment of orders.
It’s a hands-on, fast-paced culture that rewards initiative and great ideas – and like any family, we back you to achieve your potential with excellent training and career development opportunities.
What You Will Be Doing:
2nd level systems support and problem resolution in accordance with SLAs to ensure system availability
Monitor and ensure the operation of critical eCommerce and Digital IT systems
Escalation of resolution to next level support or third party
Liaising with users to obtain specific details about a problem or request
Call administration - Maintain an up-to-date status of a logged issue/request
Daily checks and data reprocessing when errors occur
Liaise with the Test Team to ensure continuous improvement of test scripts to minimise support issues
Work with and train users to leverage SRG digital systems to meet business objectives
About You:
Must have 3+ years’ experience supporting eCommerce platform, ideally Hybris / SAP Commerce or CommerceTools
Must have hands-on experience with SQL scripting and analysing logs to help trouble shoot
Excellent analytical, problem solving and consulting skills
Identify and resolve web content and functional issues
Liaise with the developers and vendors to resolve more complex issues
Experience working in a team-oriented, collaborative environment
Strong problem solving and customer service skills to manage internal and external customers
Ability to articulate ideas, challenge thinking and influence outcomes within the business function
Excellent communication skills – listening, written and verbal
Demonstrated ability to work under pressure, work to deadlines and multi task under limited supervision
Experience working with Incident Management systems
Experience working with monitoring tools such as New Relic, Pingdom, Google Analytics, etc
Experience working with collaboration tools such as JIRA, Confluence, Slack, etc.
Desirable – knowledge about AWS
Desirable – experience working in a retail business
Benefits:
Supportive working environment with career opportunities across SRG
A varied, exciting and ever evolving retail environment
A chance to learn and grow your career in your chosen domain
A vibrant, team orientated culture where we embrace pace and encourage new ideas
At Satellite Office, we help businesses build high-performing offshore teams in the Philippines, enabling you to scale quickly, reduce costs, and boost efficiency.
We’re not your typical offshoring provider; we’re your strategic growth partner.
With over a decade of experience and more than 1,800 staff, we’ve helped companies like Send Payments, Uber, Chatime, HelloFresh, King Living, and Pet Circle grow by connecting them with top-tier talent across IT, finance, sales, marketing, operations, customer service, and beyond.
Unlike traditional offshoring or BPO models, with Satellite Office, your offshore staff works directly with you, reporting into your team and aligning with how you work from day one.
We've carefully chosen the Philippines for their strong English proficiency and Western-influenced culture, making communication easy and collaboration feel natural. Watch as your team integrates faster and works as one.
Why should you choose us?
✅ Top talent for any roles, tailored to you
Our expert recruiters source high-quality professionals who fit your exact business needs and culture, whether it's customer service, sales, IT, software development, finance, creative design, digital marketing, or back-office support.
✅ Fully managed, with expert support
We handle all the essentials — HR, payroll, IT, admin, and account management — so you can focus on your offshore team's performance, not paperwork.
✅ Premium office infrastructure
Your remote staff operates from state-of-the-art serviced offices equipped with advanced, reliable network infrastructure, ensuring seamless operations and collaboration.
✅ Hands-on leadership
With dedicated management teams in Australia, the US, and the Philippines, we provide local expertise, strategic insights, and ongoing support to ensure your offshoring journey succeeds.
Ready to see how offshoring can transform your business?
Visit our website or DM us for a free offshoring consultation.
