Job Description

SNIPES ECOM Returns Coordinator

Onsite

Philadelphia, PA

We live sneakers, streetwear, and neighborhood culture! All Day! Every Day!

With more than 750 stores in Europe and the USA, SNIPES is one of the leading sneaker and streetwear retailers worldwide. Since opening its first store in Essen, Germany in 1998, SNIPES has been an integral part of street culture and is constantly growing thanks to its proximity to the community and regular openings worldwide.

At SNIPES, everything revolves around youth culture. In stores and online at snipes.com and snipesusa.com, our community finds a wide range of internationally renowned sneakers and apparel brands for the latest fits from head to toe. We dive deep into subcultures, sponsor some of the biggest hip-hop festivals, events, and sports teams throughout the world to stay close to our community and keep our deep roots in the global street culture community. Therefore, we work closely with key figures from the scene like DJ Khaled our Chief Creative Officer. But whether it’s sponsorships or developing grassroots projects – we prioritize giving back to the community in everything we do.

SNIPES has always kept an ear to the streets to create a meaningful impact in the communities we serve. Through our community program “SNIPES serves” and its localized approach we support the needs of our communities, empower, and celebrate our dynamic culture.

As the ECOM Returns Coordinator, you will process all customer order returns upon delivery to the Distribution Center, and proactively communicate any issues that may negatively impact our customers’ order experience. This position is cross-functional within Inventory Control and reports to the DC Inventory Control Manager.

Responsibilities:

• Process all customer returns in EOM within 24 hours of delivery to Distribution Center.
• Compile all customer return order issues in a consolidated format and communicate weekly with Customer Service.
• Systemically and physically return all items to stock.
• Assist Inventory Control with other departmental tasks as needed.

Qualifications

• High School diploma or equivalent
• Minimum 1+ years order management experience required
• Strong computer and phone skills
• Knowledge of Microsoft Office, Excel and Word is preferred
• Must possess exceptional interpersonal skills and work well within a team setting

Cultural Success Factors

• Enthusiasm for the brand
• Consumer Obsessed
• Innovative Mindset
• Collaborative nature
• Skillful communicator
• Adaptable and Flexible
• Disciplined and self-motivated

Benefits with SNIPES

• Generous Employee Discount
• PTO (Paid Time Off)
• Bonus Plan
• Affordable Health Insurance
• Retirement Contributions

Snipes USA and all its subsidiary Companies are equal opportunity employers. We will not discriminate or make hiring decisions based on race, religion, creed, color, national origin, sex, political affiliation, sexual orientation, or any other criteria that would violate any Federal or State laws