CCH Group

ECM Officer

CCH Group  •  £27k/yr  •  Fulham, GB (Onsite)  •  1 month ago
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Job Description

ECM Officer MiHomecare (W6 7NT)

£27,120 per annum

What we offer

We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as an ECM Officer at MiHomecare every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives and your career.

What you’ll do

As a leading provider of healthcare services to the local community, we ensure we provide fully trained and qualified staff to care for our clients.

We are looking for an ECM officer to join us on a full-time basis to contribute to the continued success of the team.

The Electronic Call Monitoring system is a program that aids the branch in monitoring and recording the amount time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, payroll and invoicing. The ideal candidate will have worked with a similar system or have worked in a busy Domiciliary Care office.

In this role you will be involved in the following:

  • Direct responsibility for the management of the ECM system
  • Responding to alerts on the system of calls being missed
  • Liaising with carers on their attendance and why visits may be late.
  • Running reports for management
  • Providing support to staff members as required.
  • Adhering to company privacy policies and procedures at all times.

Qualifications

What you need

You will have experience managing ECM or similar systems, preferably in a healthcare or domiciliary care setting. Key skills include technical proficiency, particularly with Microsoft Office, strong analytical abilities for data analysis and report generation, and excellent communication skills for liaising with staff.

Additional Information

Who We Are:

At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together.

Our Values:

  • COMMUNITY: Stronger together, building a thriving culture.
  • COURAGE: Boldly shaping a better future.
  • HEART: Passionate and dedicated—what we do matters.

Ready to Make a Difference?

Apply today and help transform lives in your community.

CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.

CCH Group

About CCH Group

We’d like to take a minute to introduce ourselves. Our name is CCH Group.

We were founded in 2009 and have grown to become the largest care company in the UK. We’re pretty proud of that, as the bigger we are, the more people we can look after.

We span the UK with more than 260 sites – from the rugged highlands of Scotland to the bustling streets of greater London – and every point in between.

Our 13,000 employees deliver a whopping 1.5 million hours of care each month. Each minute, each hour of our time is dedicated to keeping someone comfortable, safe, and happy. Because that is what we do.

We are made up of 32 operating companies but have one vision: to become the best place to work in care. We firmly believe that putting our people at the heart of the company is not only the right thing to do, but will also ensure that they are in the best position to provide extraordinary care to everyone who relies on us.

Industry
Healthcare & Social Services
Company Size
1,001-5,000 employees
Headquarters
Nottingham, GB
Year Founded
Unknown
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