Job Description

Job DetailsJob Location: CAPosition Type: Full TimeSalary Range: $25.00 - $29.00 HourlyJob Shift: DayJob description
ECM Lead Care Manager - Santa Clara AM Shift at Pacific Health Group
Join Our Mission to Transform Lives: Enhanced Care Management
At Pacific Health Group, we’re more than just a healthcare organization—we’re a catalyst for positive change in our communities. Our Enhanced Care Management (ECM) programs focus on addressing social determinants of health and providing community-based services that truly meet each individual’s needs. As a Lead Case Manager, you won’t just create care plans—you’ll personally guide members at every step, arranging all the services they need to thrive and building authentic, trusting relationships along the way.
Why This Role Matters - Holistic Impact and Compassionate Care
You won’t just coordinate clinical visits. You’ll respond to real-life challenges such as housing, food insecurity, and mental health, ensuring that members’ needs are addressed comprehensively.
By forming strong, personal connections through frequent in-person visits, you’ll become a pivotal support system—someone members can rely on for comfort, guidance, and advocacy.
Advocacy and Going the Extra Mile
Beyond paperwork and phone calls, you’ll arrange all necessary services—from setting up medical appointments and coordinating transportation to securing safe housing and financial support.
You’ll be a consistent presence in members’ lives, making sure no detail goes overlooked and no obstacle remains unaddressed.
Shaping the Future of Care
Your hands-on experience will generate insights that directly influence how our ECM programs evolve, ensuring we remain responsive to community needs.
By sharing feedback on what members truly need, you’ll help refine the processes and resources we use to serve diverse populations.
Your Responsibilities
Frequent In-Person Visits to Members
Regular Face-to-Face Assessments: Conduct multiple on-site visits each month in members’ homes, shelters, or community centers.
Personal Connection: Use these visits to establish trust, gather first-hand insights, and address concerns right away.
Example: While visiting a member recovering at home, you might discover that they lack mobility aids—prompting you to arrange for durable medical equipment and coordinate in-home physical therapy.
Comprehensive Care Coordination
End-to-End Service Arrangement: Schedule doctor’s appointments, organize follow-up care, link members to social services, and ensure they have the resources for a full continuum of support.
Example: If a member is discharged from the hospital, you’ll set up home health visits, fill prescriptions, secure rides for follow-up appointments, and even arrange meal delivery if needed.
Case Management with a Heart
Empathetic Assessments: Look beyond forms and checkboxes to truly understand members’ backgrounds, personal challenges, and aspirations.
Continuous Support: Remain in close contact by phone, video, and in-person visits to monitor progress, celebrate milestones, and swiftly address any new barriers.
Example: If a member feels overwhelmed by multiple therapies, you could simplify their schedule, coordinate telehealth sessions, and even offer emotional support through regular check-ins.
Resource Management
Bridge to Community Services: Identify, coordinate, and optimize local resources—such as housing assistance, job training programs, or childcare services—to ensure members’ overall wellbeing.
Example: A single parent needing childcare and employment support could be connected to subsidized daycare, workforce development courses, and a community mentor program—all organized by you.
Patient Advocacy
Champion for Members’ Rights: Push for timely treatments, insurance authorizations, and fair access to services, resolving roadblocks that could hinder progress.
Example: If a critical procedure is denied by insurance, you’ll take charge of the appeals process, gathering documents and evidence to secure approval.
Communication
Central Point of Contact: Keep members, families, healthcare teams, and community organizations aligned on care objectives, ensuring seamless handoffs and follow-through.
Example: Coordinate a care conference among a primary care physician, social worker, and rehab specialist so everyone can align on the most effective plan for a member’s speedy recovery.
Documentation
Detailed Reporting: Maintain meticulous records of assessments, care plans, and progress notes, ensuring transparency and accountability at every stage.
Example: After each home visit, document any social, environmental, or health updates, enabling prompt collaboration with other team members and service providers.
Continuous Improvement
Feedback and Adaptation: Use data and first-hand observations to refine care strategies, ensuring our ECM programs stay effective and deeply compassionate.
Example: If you notice a high number of members struggling with job access, you might advocate for creating a new partnership with a local job placement agency.
Regulatory Compliance
Stay Current: Keep informed about Medi-Cal, CalAIM, and other regulations, ensuring that all care management practices meet legal and quality-of-care standards.
Example: Complete continuing education on the latest CalAIM guidelines and integrate these protocols into your daily workflow.
Professional Development
Ongoing Learning: Attend trainings, workshops, and webinars to sharpen your skills in cultural competence, motivational interviewing, and crisis intervention.
Example: Enroll in a course on trauma-informed care to better support members who have experienced past hardships.
Other Duties
Collaborative Mindset: Remain flexible in supporting the team, taking on additional tasks and sharing best practices to strengthen overall outcomes.
Skills That Set You Apart
Genuine Empathy & Compassion
Needs Assessment & Care Planning
Service Coordination & Navigation
Client Advocacy
Motivational Interviewing
Problem-Solving & Decision-Making
Teamwork & Collaboration
What We’re Looking For
Residency: Must reside in Santa Clara County
Experience: 3-5 years in case management, social services, or healthcare
Expertise: Familiarity with Medi-Cal, CalAIM, and Enhanced Care Management
Healthcare Insight: Understanding of healthcare systems and local community resources
Interpersonal Skills: Strong communication, empathy, and cultural competence
Organizational Ability: Proven time management skills and attention to detail
Technical Proficiency: Competence using case management software and related tools
Successful completion of a pre-screen assessment required
Why You’ll Love Working with Us
Meaningful Impact: Every action you take—from scheduling a specialist appointment to arranging housing support—has the power to transform someone’s life.
Team Support: You’ll join a diverse, dedicated team that values collaboration, mentorship, and continuous learning.
Growth and Development: We encourage professional advancement through training, networking, and real-time feedback that fosters your growth as a care provider.
Comprehensive Benefits Package
401(k)
Dental Insurance
Health Insurance (90% of Employee-Only benefits covered by the company)
Vision Insurance
Short-term and Long-term Disability (Employer Paid), AD&D, Employee Assistance Program (EAP)
FSA | Dependent Care Account (DCA)
Paid Time Off (PTO)
12 Paid Holidays (including your birthday and one floating holiday after 1 year)
Paid Sick Time
Schedule
8-Hour Shift
Monday to Friday, 8:30am - 5:00pm
Join Us in Making a Difference
At Pacific Health Group, we believe in diversity and inclusion and are committed to equal opportunities for all. We strive to build a team that reflects the communities we serve. If you’re ready to arrange every detail of care, walk alongside members through their journey, and truly transform lives, apply today and become part of our mission to provide caring, comprehensive Enhanced Care Management for those who need it most.
Job Type: Full-timeQualifications