You will be joining the dynamic CHANEL Fragrance & Beauty Division (FBP) Marketing team in Singapore. In this role, you will support the delivery of engaging and seamless client experiences across CRM and e-business. You will work closely with the Marketing, Retail, Communications and regional teams to translate campaigns into well-executed client journeys—from CRM communications to digital content on CHANEL.com.
As the ultimate luxury house, CHANEL is committed to delivering exceptional client experiences at every interaction. This is an exciting opportunity to contribute to client engagement initiatives across local marketing activities, including monthly CRM campaigns, in-store activations, workshops and digital content updates.
Through your support of Chanel.com content updates, you will help maintain accurate, engaging and brand-aligned digital experiences for clients.
Reporting to the Assistant Ebiz and Client Engagement Manager, you will lead the operational roll-out of CRM strategies across different touchpoints (EDM, sms) and across different channels (local market, travel retail, export markets). As CRM is a key growth driver for the brand, you will be at the forefront of new test and learn projects, harnessing the power of data, and qualitative client insights to drive the business with clear actionable CRM and e-business initiatives.
You will also help bring CHANEL campaigns and client experiences to life across online and offline touchpoints—supporting campaign assets, website content, CRM journeys, recruitment for events and retail activations. Your work will help ensure that every client interaction is purposeful, consistent and aligned with the House’s standards of excellence.
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.
Chanel is a private company and world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to exceptional craftsmanship and offering high-end creations. Chanel employs more than 32,000 people worldwide.
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel is committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
