Job Description

Leading
Global Law Firm based in LA, Century City, Orange County, Palo Alto,
SF, Dallas, New York or Wash D.C. offices, is searching for an eBilling
Supervisor who will be an integral part of the eBilling and Billing Team. The
eBilling Supervisor should demonstrate expertise in the ebilling process as a
whole and will be responsible for the analysis and resolution of complex
eBilling issues involving electronic invoice reductions and rejections,
including coordinating with involved parties to ensure appropriate
communication is consistently maintained. The candidate must be very flexible
and highly committed to quality, customer service, teamwork and supporting Firm
and department goals in a fast-paced environment.

This
role reports to the Senior Billing Manager.

Responsibilities include:

• Supervising,
  training, motivating a team of eight to nine direct reports and
  contributing to the development and advancement of team members by setting
  goals for performance and deadlines that comply with the Billing
  Department’s plans and vision.
• Organizing
  workflows and ensuring that direct reports understand their duties or
  delegated tasks, and monitoring employee productivity and providing
  constructive feedback and training when needed.
• Enhancing an
  existing organizational system for the eBilling team to track and follow
  up with clients and firm contacts to resolve ongoing issues such as
  invoice rejections and resubmissions, and communicating with the
  management team daily by providing updates and recommendations to address
  all eBilling-related holdups.
• Tracking
  resubmission deadlines across a variety of key corporate clients and
  coordinating with billing specialists regarding pending issues to resolve
  reductions in a timely manner, and communicating with the Supervisors and
  the Regional Managers involving areas of concern and non-performance.
• Demonstrating a
  mastery understanding of the functionality and submission requirements for
  all major eBilling sites and understanding the nuances of each site and
  their requirements for submission. Sites include, but are not limited to:
  LegalTracker, CounselLink, TyMetrix360, Collaborati, Passport, CounselGO,
  BillingPoint, Corridor.
• Utilizing Excel
  functions to efficiently pull reports, create spreadsheets and
  manipulating complicated LEDES files (LEDES1998, LEDES98BI, LEDES98BI V2,
  XML) and troubleshooting technical issues for submission.

Qualifications:

• Must communicate
  effectively with all levels of personnel.
• Must have
  excellent attention to detail and work well under pressure.
• Must be able to
  manage competing requests and prioritize according to firm and client
  deadlines.
• Ability to work
  OT when necessary

Experience:

• College degree
  is preferred, but not necessary.
• Minimum of five
  years of legal e-billing experience is required for this role.
• Experience
  working with eBillingHub or BillBlast is preferred and experience working
  with Aderant billing software is a plus.
• Candidate must
  have strong technology skills, including MS Office Suite, and an ability
  to leverage technology in work processes.