As an EBA TechnicalBusinessAnalyst in Software Engineering at Cincinnati Children’s, you will play a key role in building and enhancing innovative web-based applications that power critical operations across the organization. From supporting end-to-end testing to driving user adoption, you will be at the center of deliveringtechnologysolutions that make a real impact. You will gain hands-on exposure to Clinical and Operational software within Information Services, while developing a deep understanding of how technology drives success at every level.
At Cincinnati Children’s, your curiosity, problem-solving mindset, and passion for continuous improvementwon’tjust support systems-you’llhelp shape the future of how we deliver care, empower our workforce, and transform pediatric healthcare.
JOB RESPONSIBILITIES
Has conceptual knowledge of theories,practicesand procedures within their discipline.
Follows the parameters of defined policies,proceduresand practices with guidance.
Analyze, design, support,maintain, enhance, and implement systems and solutions with low complexity thatimprovesthe business operations and employee experience of the medical center.
Works on projects and tasks with guidance and direction from more senior level team members.
Observe technical analysts and business systems analysts working with the end user community to learn how to develop requirements for system solutions.
Addressesproduction support, applicationconfigurationand enhancements with direction from senior level team members as needed.
Development
Conceptually understands how to analyze, design, implement, andmaintainsystems and procedures.
With guidance,assistsin system testing and technical documentation.
Observes Technical Reviews.
Utilizes Development lifecycle process and documentation to implement and support system solutions.
Production Support
Provides technical support and problem resolutionassistancefor production and process issues.
Seeksguidancetotroubleshoot and decipher error messages.
Assistswith theappropriate ChangeControl methods to implement system solutions.
Supports departmental efforts to improve customer satisfaction.
Monitors system performance and functionality to avoid potential issues as well as gathering information for future development needs or feasibility studies.
Customer Service
Provides end-user support.
Monitor SLA's andescalatesas needed.
Adhere to and promote continual adoption of change management policies and procedures.
Model outstanding customer service behavior, includingtimelyand effective follow-up with customers.
Miscellaneous
Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education.
Develop andmaintainpositive relationships.
Works well with others and fosters a positive team environment.
Participate in instructional seminars.
Continued development on Cincinnati Children's computer-based systems.
JOB QUALIFICATIONS
Bachelor's degree in a related field OR equivalent combination of education and experience
0+ years of experience in a related job discipline
Primary Location
Remote
Schedule
Full time
Shift
Day (United States of America)
Department
IS Digital Health
Employee Status
Regular
FTE
1
Weekly Hours
40
*Expected Starting Pay Range
$61,401.60 - $78,291.20
About Us
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
Cincinnati Children's is:
Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
Recognized as one of America’s Best Large Employers (2025) , America’s Best Employers for New Grads (2025)
One of the nation's America’s Most Innovative Companies as noted by Fortune
Consistently certified as great place to work
A Leading Disability Employer as noted by the National Organization on Disability
Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)
We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.
Comprehensive job description provided upon request.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
Cincinnati Children’s, a nonprofit academic medical center established in 1883, offers services from well-child care to treatment for the most rare and complex conditions. It is the Department of Pediatrics at the University of Cincinnati College of Medicine and trains more than 600 residents and clinical fellows each year. Cincinnati Children’s is a force in pediatric research and offers some of the best research-based education and training programs in the nation.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
