Job Description

What if your next job lets you simplify payments for millions, every single day?

Join Nexi and be part of a collaborative, inclusive workplace where you can learn, grow, and make an impact everyday.

About Nexi
At Nexi, we're simplifying the future of digital payments. As one of Europe's leading payment companies, we combine international scale with the dynamism of a fast-moving tech company. With over 9,000 colleagues across more than 25 countries, we're shaping how people and businesses pay and interact every day. Here, your skills, curiosity, and ambition don't just support the business. They help shape what comes next.

Your Everyday at Nexi
As an EBA Support Operator, you’ll join a collaborative and forward-thinking team based in Milan. Together, we work within EBA Support Team, in Operations, Digital Banking & Corporate Solutions, ensuring Service monitoring and quality support to the Client, on shift bases 24*7

About Your Future Role
In this position, you will:

• Providing first- and second-level support to clients (Institutions and Banks), ensuring a high standard of assistance and resolving any requests related to the payment services provided.
• Monitoring service performance and managing incidents and anomalies according to defined procedures, acting as the first point of contact for operational service-related incidents.
• Preparing internal reports as well as reports for clients.
• Managing internal and external test and production master data and records.
• Collaborating in the setup, implementation, and testing phases of services.

• Contributing to the creation and maintenance of internal operational documentation for the service.

What We Value in You
We’re looking for someone eager to make a difference. Here’s what we value:

Essential Qualifications:

• Ability to operate effectively in a technological environment;
• customer oriented mindset;
• good team player;
• Good command of the English language

• Availability to work on a 24/7 shift basis

Bonus Skills:

• Bachelor's degree, preferably in Information Technology, Computer Science, Economics, or a related field.

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What’s in it for You?

• Attractive salary and a competitive benefits package to reward your expertise and contributions
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Life and Culture at Nexi
Working at Nexi means collaborating across teams, markets, and disciplines to solve complex challenges and deliver meaningful results. You'll be part of an environment where knowledge sharing, continuous improvement, and teamwork are part of everyday life. Discover more about our culture, values, and what it's like to be part of Nexi on our Life at Nexi page

Diversity and Inclusion Commitment
At Nexi, diversity and inclusion are at the heart of who we are. By embracing differences and fostering respect, we build a culture where every individual has the opportunity to learn, grow, and succeed.

Next starts with you, everyday
At Nexi, our next idea, our next innovation, starts with you. Join us today.