Job Description

We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

The Systems Engineer is responsible for installing, configuring and maintaining infrastructure, software, Microsoft active directory and storage. This position develops and follows standard practices and procedures in analyzing situations involving complex infrastructure problems. The Systems Engineer also participates in road map activities, budget process and design and implementation of new technology solutions to support business requirements.

Overall Responsibilities:
• Support the vSphere environments including activities such as design, maintenance & troubleshooting.
• Handle ongoing maintenance e.g., service pack installations, hot fixes, software upgrades, etc.
• Have a general knowledge of server technologies (including Windows Server 2016), and network and enterprise storage technologies.
• Administer and maintain at least one complex operating system (Microsoft OS or Linux) environment in compliance with all standards.
• Has working knowledge of and may provide system support for at least two technical platforms (VMWare, HyperV, NetAPP, Pure Storage, Active directory, Cisco UCS, etc.).
• Responsible for data integrity, backup/restore, capacity planning, and disaster recovery procedure on assigned platform(s).
• Provide Tier 3 support and resolution of open IT issues escalated by IT Operations Team.
• Assist in the development of project plans for all system software upgrades.
• Maintain and manage strong vendor relationships to resolve problems and coordinate the delivery of IT products and services.
• Ensure that assets are responsibly maintained, inventoried and/or disposed of properly.
• Serve as a technical contact on projects as assigned.
• Serve as an escalation point for technical issues at the team level.
• Troubleshoot technology issues, using various internal and external resources.
• Generate innovative approaches and solutions to recurring tasks or problems
• Document technical problems, resolutions, and processes for assigned tasks and projects.
• Participate in post mortem process for problems as appropriate.
• Participate in testing and evaluation of new technologies to ensure compatibility and functionality.
• Follow policies and procedures for change and incident management.
• Stay current on industry trends and new technologies and recommend future initiatives
• Performs other job related duties as assigned.

Job Requirements:
Required:
• 2-5 years providing high level, hands-on technical support of infrastructure platform(s)
Preferred:
• Bachelor’s degree in IT or related field or equivalent experience.
• Project Management experience
• Relevant technical certifications
• Strong operating system installation, configuration and troubleshooting skill
• Experience with VMware vSphere, Pure Storage and Cisco UCS
• Experience with scripting/automation skills (e.g. VB Script) and experience with WMI strongly preferred.
• Experience with VMware View and/or VMware vCloud Director
• Knowledge of Powershell
• Knowledge of server clustering
• Basic understanding of security concepts. (i.e. Active Directory, NTFS permissions, security auditing, security user contexts, application layer vulnerabilities, etc.).
• Understanding of storage, back-up solutions, network, and hardware technologies.
• Experience in Windows and/or UNIX/LINUX operating systems.
OTHER KNOWLEDGE, SKILLS, ABILITIES:

Required:
• Understands the need for and consistently practices effective teamwork with others.
• Ability to interact with IT & business personnel on all levels to resolve issues and provide solutions in a timely manner.
• Capable of prioritizing and managing assignments and tasks to completion with minimal supervision.
• Excellent written and verbal communication skills.
• Ability to maintain a detail oriented approach while multitasking in a fast paced environment.
• Proficient in all currently supported technology standards in use at Majorel.
• Ability to write reports, business correspondence and procedures manuals.

Majorel Philippines Corp. is an Equal Opportunity Employer and believes that all persons are entitled to equal employment opportunity, and the Company does not discriminate against its qualified employees or applicants because of race, color, creed, religion, sex, gender, gender identity, sexual orientation, marital status, political affiliation, union membership, national origin, ancestry, citizenship status, veteran status, age, physical or mental disability, genetic information or any other status protected by applicable federal, state or local law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.