Job Description

We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

Position Summary

The Systems Administrator is responsible for installing, configuring and maintaining infrastructure, software, Microsoft active directory and storage. This position develops and follows standard practices and procedures in analyzing situations involving complex infrastructure problems. The Systems Administrator also participates in road map activities, budget process and design and implementation of new technology solutions to support business requirements.

Overall Responsibilities:

• Support the vSphere environments including activities such as, maintenance & troubleshooting.
• Handle ongoing maintenance e.g., service pack installations, hot fixes, software upgrades, etc.
• Have a general knowledge of server technologies, network and enterprise storage technologies.
• Administer and maintain at least one complex operating system (Microsoft OS or Linux) environment in compliance with all standards.
• Administer and maintain at VMware environment in compliance with all standards.
• Responsible for data integrity, backup/restore, capacity planning, and disaster recovery procedure on assigned platform(s).
• Has working knowledge of and may provide system support for at least two technical platforms (VMWare, HyperV, NetAPP, Pure Storage, Active directory, etc.).
• Responsible for data integrity, backup/restore, capacity planning, and disaster recovery procedure on assigned platform(s).
• Provide Tier 2 support and resolution of open IT issues escalated by Service Desk or Field Support teams.
• Assist in the development of project plans for all system software upgrades.
• Ensure that assets are responsibly maintained, inventoried and/or disposed of properly.
• Serve as a technical contact on projects as assigned.
• Troubleshoot technology issues, using various internal and external resources.
• Generate innovative approaches and solutions to recurring tasks or problems
• Document technical problems, resolutions, and processes for assigned tasks and projects.
• Participate in post mortem process for problems as appropriate.
• Follow policies and procedures for change and incident management.
• Stay current on industry trends and new technologies and recommend future initiatives
• Performs other job related duties as assigned.

Skills & Competencies

The table below provides an overview of the skills and competencies generally common among all position levels within this group and how the competency rank should align within each level. As can be seen in the table, the complexity of skills generally increases as the position level increases.

The competency rankings below stipulate the minimum level of skill required for entry into each position. It is expected the individual will develop their skills while working in each position level.

0 – Entry/Limited 1 – Competent 2 – Advanced/Coach 3 – Expert/Mentor

Functional Competencies AD I AD II AD III

Years of Experience 1 5 7

Provides basic systems administration, operational support and problem resolution 1 2 3

Coordinates basic system administration and operational support (e.g., hardware/software installation, maintenance and support, system logs and problem reports, adds, changes, deletes, disk space management, backups, and files restores

1

2

3

Monitoring of the system’s performance and capacity planning 1 2 2

Troubleshoots and/or interacts with IT staff or vendors in testing, operational support and troubleshooting of complex system hardware and software problems

1

2

2

Develops, communicates and monitors the operational standards and procedures for the system 1 2 3

Acts as technical resource to IT staff and systems users 1 2 2

Manages and coordinates the administrative activities and operational support for a large, complex systems and all its components

1

2

2

Responsible for coordination of hardware and software installation and upgrades 1 2 2

Responsible for site setup, user training, hardware/software installation, maintenance and support, and documentation of hardware/software logs and operating procedures

1

2

2

Coordinates basic user administration (adds, changes, deletes, disk space management, backups and file restores) 1 2 3

Documents standards and operating procedures for the systems and acts as a technical resource to the IT staff and systems users

1

2

2

Job Requirements:

Required:

• 2-5 years providing high level, hands-on technical support of infrastructure platform(s)
• High School Diploma

Preferred:

• Bachelor’s degree in IT or related field or equivalent experience.
• Project Management experience
• Relevant technical certifications
• Experience with VMware vSphere, Pure Storage and Cisco UCS
• Experience with scripting/automation skills (e.g. VB Script) and experience with WMI strongly preferred.
• Experience with VMware View and/or VMware vCloud Director
• Basic understanding of security concepts. (i.e. Active Directory, NTFS permissions, security auditing, security user contexts, application layer vulnerabilities, etc.).
• Understanding of storage, network, and hardware technologies.
• Experience in Windows and/or UNIX/LINUX operating systems.

Majorel Philippines Corp. is an Equal Opportunity Employer and believes that all persons are entitled to equal employment opportunity, and the Company does not discriminate against its qualified employees or applicants because of race, color, creed, religion, sex, gender, gender identity, sexual orientation, marital status, political affiliation, union membership, national origin, ancestry, citizenship status, veteran status, age, physical or mental disability, genetic information or any other status protected by applicable federal, state or local law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.