Job Description

We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

Company Summary:

We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

Position Summary

The Invoicing Auditor will be responsible for providing review and validation of invoices sent out to various Clients. This entails understanding different contractual requirements and develop a methodical approach in testing the accuracy and reliability of invoices. The aim is to be able to provide a maximization of revenue and minimize enterprise risk while conforming to the highest standard of ethics.

Overall Responsibilities:

• Quickly develops a deep understanding of the different account invoicing process and procedures by reviewing multiple contract requirements
• Review and validate invoicing components of the contract by collaborating with different stakeholders such as Operations, Key account managers and Workforce Management
• Establish communication with Operations, Key Account Managers and Workforce management regarding operational program specifications
• Gather data from various operational tools and system
• Develop a methodical procedure where invoices are validated (post invoice validation and ultimately geared towards pre-invoice validation)
• Ensure reliability and accuracy of data used during invoicing
• Worked with process owners to mitigate identified risk and process gaps working to resolve or escalate issues in a timely manner to concerned stakeholders
• Acts as an advocate for continuous improvement, identifying opportunities and efficiencies

Job Requirements:

• Bachelor’s degree or equivalent required
• Minimum 3 years’ experience in external and/or internal Audit and Compliance programs
• Understanding of the COSO framework, internal controls design and evaluation methods
• Experience in working in a Finance function an advantage
• Experience in working remotely with various geographies
• Experience in producing reports
• Certification in the industry of Audit, Risk and compliance or relevant disciplines (e.g., CIA, CICA, CIA, CPA, etc., or equivalent) an advantage
• Self-Organized, able to coordinate others
• Strong analytical and problem solving skills
• Demonstrated attention to detail
• Experience in functioning in a global team environment and working on multiple projects
• Excellent written and verbal communication skills in English
• Highly proficient working with excel formulas (preferably advance to expert level)
• Knowledge in Macro an advantage
• Ability to engage and communicate at all levels in the organization
• Maintain proficiency in key regulatory and contractual changes.

Physical Demands & Work Environment:

While performing the duties of this job the employee requires mobility, the ability to distinguish letters, numbers and symbols as well as hand/eye coordination. The employee regularly sits for long periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee regularly uses office equipment such as multi-line telephone systems, fax machine, copy machine, calculator. Employee will regularly use a computer for extended periods of time. The employee must occasionally lift and/or move up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All of the above job duties may be changed/modified/deleted at any time by the Company; any other job duties may be assigned as needed.