Job Description

About Us

We are a leading (and growing) national occupational health business. Our foundational systems and processes are solid and our team are committed and passionate, however it is time to automate further and improve our business processes to elevate our service delivery and customer experience. Through our excellent reputation, consistent quality and caring about what we do, we help both the individual employees, hiring companies and partners to onboard and maintain healthy employees.

About You

You are an organised, engaging, smart and experienced operations leader who is not afraid to roll up their sleeves. You love business improvement and have an instinct for streamlining, simplifying and transforming processes and developing future leaders. You will bring structure, customer service, influence and leadership, and hit the ground running.

The Role

We’re looking for a driven and strategic East Coast Operations Manager to take the reins and accountability for our East Coast clinics and health assessor teams, as well as our growth plans.

This role offers the opportunity to make a significant contribution to a fast-growing national organisation that delivers essential health services across multiple states. With four established locations in Victoria, three in NSW, Adelaide and Brisbane, you will lead the expansion of footprint in Far North Queensland, as well as lead the existing East Coast teams and operations.

Key Responsibilities

• Strategic leadership and operational accountability across the East Coast of Australia
• Drive growth and deliver on SLA’s and P&L forecasts
• Lead East Coast operations to best practices end to end ( from booking, appointment, referrals and fit for work determination)
• Quality & Compliance across all sites, all risks identified and mitigated and ready for ISO9001 accreditation
• Build a culture of accountability, purpose, client focus and service excellence
• You will identify the gaps and resolve the pain points in collaboration with the team.
• You will implement new operational systems and processes.
• Collaborate with internal Doctors, Nurses and team to ensure service delivery aligns with client SLAs and quality standards
• Build and maintain strong relationships with key clients and networks across the East Coast of Australia.
• Regularly travel to clinics and provide leadership and support to the health assessors and Doctors.

What We’re Looking For

• Minimum 6 years’ experience in a senior operations role including Practice Manager, State Manager or Regional Manager role

• High standards for how things should run operationally

• Proven commercial acumen and experience managing P&L

• Demonstrated success in driving operational performance

• A calm set of hands, an empowering leader and a genuinely nice person

• Healthcare or occupational health experience is highly regarded

• Excellent interpersonal, client relationship and stakeholder management skills

• Degree qualified; MBA preferred but not required

This role can be based in Victoria, NSW or South Australia and requires regular travel.