Job Description

Level Entry Job Location East Austin Hotel - Austin, TX Education Level None Job Shift Any Job Category Installation - Maint - Repair

The purpose of the Shift Engineer is to ensure that high standards of safety are developed, met and maintained for the entire property. The Shift Engineer reports to the Chief Engineer on items related to daily guest and hotel issues. The Shift Engineer receives support from the Chief Engineer as needed in order to complete larger outstanding tasks/issues.

DUTIES AND RESPONSIBILITIES:

• Works with Chief Engineer to arrange and coordinate all annual safety inspections as necessary (I.e. fire, elevator, pool, health, etc.) and communicates this to the GM and CEO/Owner.
• Works with all hotel department heads to assess and attend to daily maintenance needs as they relate to operational success and property improvement.
• Works with the Director of Guest Services and GM to ensure all necessary routine maintenance in performed on hotel equipment (I.e. All Laundry machines, Ice machines, Elevators, Pool & Electrical Equipment, etc.). Communicates all issues to Chief Engineer.
• Responsible for controlling departmental costs, supplies and inventories.
• Provides exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and hotel goals.
• Performs all quality assurance (QA) and audit/insurance requirements for department and hotel needs as dictated by the CFO.
• Fully knowledgeable in the RoomKey system as it relates to the Maintenance module and PM/Work Order system.
• Perform landscaping duties as directed. Take daily readings of the pool and balance as needed.
• Maintain a work order system for the hotel as well as complete workorders on a timely basis. Files work orders as required.
• Works and communicates with the Director of Front Office and Director of Guest Services to perform, administer and document the preventative maintenance program for all guest room needs.
• Works with the Executive Chef to ensure all necessary routine maintenance is performed on all kitchen equipment.
• Responsible for safe and secure storage of flammable/dangerous maintenance items.
• Coordinates with the Director of Guest Services and Public Area attendants in order to maintain the cleanliness of the parking garage, property grounds and interior and exterior of the building.
• Responsible for walking entire property regularly, identifying any maintenance or cleanliness items that might need to be addressed and communicate them to the appropriate department/people.
• Maintains working space in safe and clean condition.
• Responsible for the upkeep of the pool and pool equipment. Maintains and services pool and spa areas including testing and recording as stated by City and State regulations.
• Able to assist the Catering department in room/function set-ups (I.e. tables, chairs, equipment, etc.)
• Fully knowledgeable in the hotel key system (I.e. programming locks, lock overrides, lock reporting, making/issuing keys, etc.).
• Fully knowledgeable in the hotel’s emergency procedures.
• Adhere to and follow all safety procedures.

Qualifications

KNOWLEDGE, SKILLS & ABILITIES

• Must be able to convey information and ideas clearly
• Must be able to evaluate and choose alternate courses of action quickly and accurately
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must have the ability to gather information from all sources available and know how to use this information to best resolve a problem or need
• Must be effective in listening to and understanding the concerns and issues raised by other employees or customers
• Must be able to prioritize and delegate work as needed
• Must communicate effectively with all levels of management
• Maintain high standards of personal appearance and grooming
• Maintain regular attendance
• Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, PowerPoint and Outlook)
• Ability to effectively plan, set priorities and manage several complex projects simultaneously while working under pressure to meet deadlines
• Ability to exercise considerable judgment and discretion when dealing with matters of significance for the company
• Ability to establish and maintain effective working relationships with employees, customers and patrons
• Must be flexible to provide assistance to management team in a 24/7 operating environment
• Must have reliable transportation

QUALIFICATIONS

• Minimum of high school diploma / equivalency or at least two years of progressive experience in a customer service, hospitality or a related field required
• Must possess English Language Skills sufficient to fully comprehend job assignments, including the ability to read, write and communicate in fluent English

PHYSICAL REQUIREMENTS:

• Working extended hours may be required as needed
• Regularly required to stand, walk, sit, use repetitive wrist and finger movement, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl
• Lifting 20 – 75 lbs.

I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/or changes in this job description. I can perform the essential functions of this job as listed above, with or without reasonable accommodation. . I have entered into my employment relationship with East Austin Hotel voluntarily and acknowledge that there is no specified length of employment. Accordingly, either I or HP can terminate the relationship at will, with or without cause, at any time, so long as there is no violation of applicable federal or state law.