Job Description

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.

• We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
• We offer competitive benefits starting on day one, designed to support your life both in and out of work.
• 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

The Enterprise Application Support Specialist III role is an IT technical analyst role with the Deluxe ITMS support Team accountable to ensure the proper functioning of live, operational, customer-facing environments that are cloud-based, SaaS architectures. The team maintains availability and monitors performance as well as diagnosing problems, anticipating trends and the development of new tools to support the platform. Coordinate with other teams on preparation and installation of new software and making upgrades to ITMS system. Also, EAS Specialist III is responsible for mentoring and coaching to improve team members skills set. The computing environments are primarily Windows server domain-based running MS SQL Enterprise databases with proprietary image and transaction processing systems for the financial industry. Also, there is Linux servers in the environment.

Provide coaching and training and mentoring your coworkers/peers

Active monitoring and review of Production Applications for Performance and Accuracy.

Cooperative troubleshooting and analytic work with other technical members and members of Development, QA and Support teams. Also, be able to manage on-call supports a 24/7 production environment.

Independent work analyzing trends in data and reporting on anomalies.

Preparate ITMS environment Plan for releases and coordinate and collaborative implementation for updates of the ITMS software.

Managing the day-to-day operational activities and coordinate them with rest of team when is required.

• Advance knowledge on managing day-to-day operational activities of the ITMS Prod environment.
• Must have solid knowledge of leadership, couching and mentoring your coworker or/and peers
• 3+ years previous experience in Enterprise application support or technical operations with experience in managing the resolution of business critical and time sensitive issues
• 3+ years of knowledge of current Microsoft Server platforms
• In depth advance knowledge of the administration and programming of MS SQL server 2008+ within a production class environment
• 3+ years of experience in XML/Https/MS .Net/Client-Server architecture
• 3+ years of experience in troubleshooting and problem-solving skills to diagnose software and network issues.
• Experience with Linux CLI
• 3+ years of knowledge of Network and systems administration

• 3+ years of experience in installation software and upgrade enterprise application
• Document and maintain Standard Operation Procedures (SOPs)
• Programming experience is a definite asset

Compensation

The compensation range for this position is $60,000.00 - $66,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)

• Paid Time Off, Volunteer Time Off, and Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability

• Infertility Treatment, Adoption and Surrogacy Assistance

• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.