Job Description

WE ARE HIRING!

We are seeking a customer-focused individual to join our team as an Early Stage Loan Counselor! You will play a crucial role in providing exceptional customer service and assistance to borrowers who are past due on their home loan payments, helping them achieve financial capacity and continued homeownership.

In This Role, You Will:

• Engage with borrowers through phone calls, providing personalized support and guidance to prevent mortgage delinquency
• Negotiate payment arrangements and follow up on returned payments to keep borrowers on track
• Stay up-to-date on industry regulations, including FDCPA, RESPA, and FCRA
• Identify borrowers for home retention programs and schedule property inspections to assess condition
• Resolve delinquency through collection efforts and borrower assistance programs
• Other job duties as assigned

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.

Requirements

• 1+ years of experience in mortgage collections, early-stage counseling, or a related role
• 1 - 3+ years of collections or loan servicing experience preferred
• Ability to handle multiple tasks with high attention to detail and analytical skills to maximize results
• Strong verbal communication, organizational, and analytical skills
• Bilingual in Spanish preferred
• High school diploma or equivalent required; Bachelor’s degree preferred