Job Description

ELRC Eligibility & Resource Specialist

Help Families Access Quality Child Care and Early Learning Opportunities

Are you passionate about helping children and families thrive? Do you enjoy solving problems, navigating complex systems, and providing exceptional customer service? If so, we'd love to hear from you!

STEP, Inc.'s Early Learning Resource Center (ELRC) team is seeking an organized, detail-oriented, and compassionate ELRC Eligibility & Resource Specialist to support families throughout the child care eligibility and referral process. In this rewarding role, you'll connect families with valuable child care resources, help determine eligibility for child care assistance programs, and serve as a trusted resource for parents seeking high-quality early learning opportunities.

Click here or copy and paste the full web address into your browser to view the full job description:

https://www.stepcorp.org/file_download/bbc5d9a0-3a38-4efd-bd4d-5bd9fd0c0614

Pay Rate: $19.59/hour

Work Schedule: 8 a.m. - 4:30 p.m. Monday through Friday (37.5 hours per week)

What You'll Do

As an ELRC Eligibility & Resource Specialist, you will:

• Guide families through the child care subsidy application and eligibility process.
• Conduct interviews and gather documentation needed to determine program eligibility.
• Evaluate eligibility based on income, family size, employment, education, and training requirements.
• Help parents identify quality child care and early learning options that meet their family's unique needs.
• Provide information and referrals for community resources and support services.
• Maintain accurate records and case documentation in multiple data management systems.
• Process eligibility determinations, redeterminations, and case updates in accordance with state regulations and timelines.
• Respond professionally to inquiries from families, providers, and community partners.
• Collaborate with child care providers, school districts, community organizations, and other early childhood stakeholders to support families throughout the region.

What Makes Someone Successful in This Role?

You may be a great fit if you:

✅ Enjoy helping people navigate programs and services

✅ Have strong attention to detail and can accurately manage documentation and data

✅ Are comfortable learning regulations, policies, and eligibility requirements

✅ Communicate clearly and professionally with individuals from diverse backgrounds

✅ Thrive in a fast-paced environment where organization and customer service are equally important

✅ Can balance multiple priorities while maintaining accuracy and confidentiality

Requirements

• High school diploma or GED.
• Minimum of two years of experience using computers and common Microsoft Office applications.
• Strong communication and customer service skills.
• Ability to learn and maintain data within multiple electronic systems. [20240510 E...ialist.pdf | PDF]

Preferred:

• Associate degree in Business Administration, Human Services, or a related field.
• Experience working in human services, case management, customer service, education, child care, social services, or a related field

Additional Requirements:

• Valid driver's license and reliable transportation.
• Successful completion of Pennsylvania State Police, Child Abuse, FBI, and other required clearances.
• Ability to perform essential job functions with or without reasonable accommodation.

Why Join STEP?

At STEP, you'll have the opportunity to make a meaningful difference in the lives of children and families every day. You'll join a dedicated team committed to supporting access to quality child care, strengthening families, and improving outcomes for children throughout our communities. Working with the ELRC provides the chance to build rewarding relationships, develop expertise in early childhood systems, and contribute to a mission-driven organization focused on helping people achieve stability and success.

Apply Today!

If you're looking for a career where your organizational skills, compassion, and commitment to service can make a lasting impact, we encourage you to apply and join our ELRC team.

Benefits

STEP, Inc. offers a generous benefits package:

✔ Flexible health insurance options to fit YOUR needs

✔ Agency-paid dental, vision, and life insurance

✔ 403(b) retirement savings with generous employer match

✔ Flexible Spending Account (FSA) and Dependent Care Account (DCA) options

✔ Short- and long-term disability insurance

✔ Paid Time Off (PTO) and Long-Term Sick Leave

✔ Paid holidays

✔ Optional flexible benefits