Job Description

Early Intervention Specialist

Who We Are

At Disability Management Institute (DMI), we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams. Since 2002, our experienced team of dedicated professionals have combined deep expertise with genuine care to create partnerships that benefit employees, employers, and stakeholders alike.

Our culture thrives on connection, collaboration, and respect. Open communication, team bonding, and a spirit of appreciation create an environment where you feel supported, valued, and empowered to bring your authentic self to work every day.

The Opportunity

As an Early Intervention Specialist, you will act as a subject matter expert for both employers and employees, providing guidance and services that support recovery and facilitate safe and timely return-to-work outcomes. In this role, you will collect and assess medical information, coordinate return-to-work plans, and collaborate with stakeholders to implement accommodations or rehabilitation supports. Your work will help ensure effective case management and positive outcomes for employees experiencing medical absence.

This role is preferably based in a hybrid arrangement out of our offices in Surrey, BC or Barrie, ON; However, we remain open to remote candidates located elsewhere in Canada.

What You’ll Be Doing

• Review new case files and conduct initial interviews with employees and employers to gather claim information and determine next steps
• Verify benefit coverage and eligibility details using internal systems
• Request and review medical documentation to understand the employee’s condition, functional limitations, and return-to-work prognosis
• Develop and maintain case management plans focused on recovery and successful return-to-work outcomes
• Maintain regular communication with employees to monitor recovery progress and identify return-to-work opportunities
• Collaborate with employers to understand job demands and explore accommodation options
• Develop and implement return-to-work plans in partnership with employees, employers, treatment providers, and carriers
• Identify cases requiring rehabilitation services and make appropriate referrals
• Facilitate applications for short-term, medium-term, and long-term disability benefits when applicable
• Maintain detailed case notes and documentation within case management systems
• Respond to client inquiries and communications within service level agreements
• Prepare standard and customized correspondence in accordance with case management procedures
• Monitor and manage a portfolio of cases while adhering to quality standards and best practices

What You Bring to the Team

• Post-secondary education, preferably in a health-related field such as nursing, psychology, social work, kinesiology, or in human resources
• 1–2 years of customer service experience, with knowledge of employee benefits considered an asset
• Familiarity with disability management and return-to-work best practices
• Strong time management skills with the ability to work independently in a fast-paced environment
• Excellent organizational, analytical, and problem-solving skills
• Ability to understand and interpret medical terminology
• Strong interpersonal skills and the ability to communicate with empathy and professionalism

Critical Competencies

You will succeed in this role if you are:

• An Effective Communicator – You communicate clearly and respectfully, building strong relationships and navigating complex conversations with tact and diplomacy.
• Client Centric – You prioritize the needs of clients, take ownership of outcomes, and consistently strive to exceed expectations.
• Adaptable and Resilient – You embrace change, adjust quickly in evolving environments, and use new experiences as opportunities to grow.
• A Collaborative Team Player – You work effectively with colleagues and stakeholders to achieve shared goals and create the best outcomes for clients.

Compensation

At the time of this posting, the estimated annual base salary for this position is $55,000–$60,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.

Why DMI is the Place for You

• Beyond salary, we offer generous paid time off including 3 weeks minimum vacation, plus 26 long weekends a year through our much-loved Happy Friday program to help you balance life and work on your terms.
• We provide flexible work options including remote and hybrid schedules, extended health and dental benefits, RRSP matching, and wellness support, including comprehensive mental health resources.
• You’ll also benefit from clear career paths, personalized learning opportunities, and leadership committed to investing in your development.

Belonging Starts Here

Diversity, inclusion, and belonging aren’t just programs at DMI; they are our foundation. We foster a safe, respectful, and inclusive workplace where everyone belongs and can thrive.

If you need accommodation during any stage of the hiring process, please let us know! We’re here to help.

If you’re ready to do meaningful work and grow your career with DMI, we’d love to hear from you. Click Apply to submit your application.