Job Description
E T Temporary
Job #:
req37343
Organization:
World Bank
Sector:
Administration/Office Support
Grade:
ET2
Term Duration: 1 year 0 months
Recruitment Type:
Local Recruitment
Location:
Kinshasa,Congo Democratic Republic
Required Language(s):
English; French
Preferred Language(s):
Closing Date:
7/2/2026 (MM/DD/YYYY) at 11:59pm UTC
Build a career with impact. Working at the World Bank Group (WBG) provides a unique opportunity to help countries solve their greatest development challenges. As one of the largest sources of funding and knowledge for developing countries, the WBG is a unique partnership of five global institutions dedicated to ending poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, the WBG works with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.
The World Bank DRC Country Office (Kinshasa) is looking for a highly organized, energized, and experienced person capable of operating effectively in a very demanding fast-paced environment to serve as a ETT2 Team Assistant. The Team Assistant will be under direct supervision of the Senior Executive Assistant (Sr.EA) who is responsible for her/his technical and professional development and performance evaluation. The Team Assistant is an integral part of the Country Office Administrative and Client Support (ACS) team. (S)He will provide administrative and client support to the operational Staff. The job implies frequent interaction with other institutional units, staff in other locations (locally and internationally), Government officials, consultants, and external organizations.
Duties & Responsibilities
Operational and administrative support
• Use desktop processing skills to produce complex texts, reports, presentations, charts, figures, graphs, etc., according to Bank format and distribution.
• Collect and input data provided by Task Team Leaders into the central database, including processing new project status reports.
• Keep abreast of the Organization’s directives and ensure effective processing of all project documents.
• Draft routine correspondence (standard letters, memos, emails, etc.) conforming to the Organization’s regional standards, using proper grammar, punctuation and style and proofread materials.
• Draft minutes of meetings and provide assistance in editing large documents.
• Maintain up-to-date divisional project files (both paper and electronic) and retrieve data from various sources and compile these for use by the Country Director and/or the Country Management Unit (CMU).
• Organize the missions’ agendas
Information Management and Client interaction
• Answer internal and external queries on the assigned portfolio or, as necessary, take accurate and comprehensive telephone messages, and route them to appropriate persons to handle.
• Maintain current distribution lists, phone/address lists of project/product contacts, and distribute documents for the team.
• Co-ordinate with service units and liaise frequently with team members both in Washington and in the Country Office.
• Track and report on appropriate aspects of the Team’s operational activities
Time management & Logistic planning
• Coordinate time management and schedules, taking current and future priorities into account, anticipate and monitor changes, and communicate the information.
• Track assigned tasks/project steps/ timetables using modern office management technologies, coordinate with relevant staff, provide assistance and/or information on project-related matters.
• Solve non-routine problems creatively and resourcefully and assist in preparation and logistical planning for various events, e.g., conferences, workshops, negotiations, board presentation and signing, etc.
Other duties
• Serve as a back-up to other staff and Task Team Assistants on project and administrative tasks.
• Occasionally perform Analytical tasks as may be requested by the Team Leader
Competencies
• Project/Task Management
Completes assigned tasks / projects with supervision as needed. Pays attention to detail and ensures good quality products. Takes action to identify and resolve routine and non-routine issues. Is motivated and willing to do whatever is required.
• Client Focus
Acquires awareness of Unit’s key programs and products. Able to describe the World Bank’s mission. Interacts with internal and/or external clients, Washington, and field offices
• Communication
Speaks up, listens, and participates in meetings and dialogues.
Shares knowledge and information appropriately across the Department. Delivers accurate information in a timely manner. Handles confidential material with judgement and tact.
• Teamwork
Makes strengths known and seeks opportunities to contribute, participates in addressing obstacles to effective teamwork.
• Institutional Knowledge and Functional Expertise
Understands where to go to obtain information regarding institutional policies, procedures, and technology. Uses applications (e.g., Excel, PowerPoint) to deliver and execute routine work.
Selection Criteria
• Minimum Bachelor’s degree.
• At least 2 to 3 years direct relevant office support experience in a large international or multinational or corporate or public service organization.
• Ability to pass relevant Bank Group tests in place at time of recruitment (e.g., English language, computer applications, etc.).
• Mastery of French and English language (verbal and written).
• Working knowledge of word processing and Microsoft Office.
• Good team player with ability to interact tactfully and effectively with staff at all levels.
• Willingness to seek assistance from supervisor(s)/colleagues and learn from them.
• Ability to deal accurately and complete tasks every day according to specific standards.
• Ability to function effectively in multi-disciplinary teams within a matrix management environment.
• Ability to follow through on work priorities and respond creatively to client requests.
• Demonstrated interpersonal skills, initiative, resourcefulness, effective time management, organizational skills and ability to handle confidential information.
Note: Preference will be given to local talent, that is, applicants that are authorized to work in the duty station for any employer. Internal applicants may apply per existing guidelines.
WBG Culture Attributes:
1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results..
World Bank Group Core Competencies
As per WBG policy, an Extended Term (ET) appointment is subject to a lifetime maximum of three (3) years. Former and current ET staff who have completed or are in the process of completing their third-year ET appointment are not eligible for future ET appointments.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC including our values and inspiring stories.
