Job Description

E-Merchandising Junior Manager, UK Region Fragrance & Beauty

Location: London Headquarters, UK

Reports to: Senior E-commerce Manager

Contract Full Time Permanent Position

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.

Your role @Chanel:

The Junior E-Merchandise Manager role is pivotal to the successful growth of the Chanel.com business and the implementation of Campaign & product Launches to drive the wider Ecommerce Strategy.

The role is responsible for the E-Commerce Trading and end to end Campaign Management for Chanel.com. This role manages E-Commerce forecasting, as well as leading the activation of all Campaigns including product ownerships and e-Merchandising for new launches across UK, Canada, Ireland and South Africa Chanel.com. The role also manages detailed weekly, monthly, yearly analysis on traffic, product performance and Client purchase behaviour to develop the Chanel.com business.

In addition, the role works in partnership on Traffic Acquisition channels to drive successful Campaign performance. As well as leading on site Personalisation and supporting UX Testing Program for the UK Region.

The role works in collaboration with multiple stakeholders across Regional, Global and local departments including Marketing, Operations, IT, Digital Design, as well as Global E-Business teams in Paris.

What impact you can create at Chanel:

Online Analysis & Trade Reporting:

• Responsible for trade and analytics reporting on a weekly, monthly, ad-hoc basis, sharing insights & actions with the Ecommerce and wider teams. Providing insights on Digital campaigns across Chanel.com using multiple sources of data to provide constructive campaign analysis.
• Collaborate with Senior E-Commerce Manager on producing key presentations for stakeholder meetings sharing insights on performance to drive future strategic conversations.
• Management of overall Campaign go-live process, overseeing local merchandising strategies.

Chanel.com e-Merchandising management:

• Manage the E-Commerce commercial calendar including Digital campaign launches, product activations/deactivations and CMS updates, ensuring a streamlined process and alignment with Marketing, Retail and CRM
• Drive the success of the e-Commerce product and campaign assortment attending buying cycles to forecast new campaigns and initiatives as well as maintaining the product range reviewing sales and stock levels alongside warehouse and Supply Chain
• Regional E-Merchandising support for Ireland and supporting local teams in Canada and South Africa.
• Collaborate with CRM team to optimise campaigns based on site trends and trade activations. Ensure strong EDM strategy that both supports key campaigns and local trends.
• This role is encouraged to regularly explore opportunities to increase traffic to website, monitoring performance and highlighting new initiatives that could be explored.

On Site Personalisation & Optimisation:

• Develop a robust on site, pre and post purchase Personalisation program targeted with improving user journeys and conversion rate metrics.
• Work collaboratively with market and regional teams to generate ideas and compare programs to best build a roadmap of initiatives.
• Work collaboratively with E-Commerce team on Digital performance to support A/B testing program.
• Co-manage the relationship with Digital Agency to build, test, run and report on all initiatives & experiments.

What you will bring to the role:

• Excellent analytical skills with 5+ years experience in e-Commerce trade and reporting
• Strong technical understanding, with experience of e-Commerce platforms and IT operations
• Excellent communication and relationship-building abilities with stakeholders, coupled with an agile, proactive mindset focused on continuous business improvement.
• Strong ability to generate innovative ideas and drive influence.
• Strong organisational skills with keen attention to detail, able to effectively manage and prioritise.
• Advanced Excel Knowledge, GA4, Content square, Power BI or other reporting system preferred
• Strong presentation & PowerPoint skills

You are energised by:

• Working in a highly collaborative environment across regional, local and global teams and being the driving force for e-Merchandising and driving the UK Region business
• Making a tangible impact through Trade reporting and influencing business decision and E-Commerce strategies
• Being the expert for Digital Campaign ownership of key processes, tools, and strategic initiatives.
• Navigating complexity and finding solutions to challenges
• Contributing to the on-going and companywide vision of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
  • Restoring Nature and Climate
  • Investing in Circularity
  • Advancing dignity and prosperity
  • Promoting the autonomy of women

What you would gain from this experience:

• The opportunity to work with an energising, ambitious, and agile team
• The variety of responsibilities which encourage collaboration with different teams.
• The opportunity to problem solves within one of the most well-known luxury global brands, working directly with the Global teams delivering the best user experience across the world.
• The satisfaction of helping a team to grow and transition.
• The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey

Benefits at CHANEL  

Our employee benefits have been created to support you across your professional and personal life by offering

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories  

• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more  

• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines  

• Platforms: Multiple Platforms to support across Wellbeing   

• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales  

• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones  

 *Benefits are eligibility dependent and subject to change at any time   

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.