Job Description

E‑Member Account Advisor

Starting Pay: $21.66/hour (based on experience)

Schedule: Full-Time, Non-Exempt

Location: Hybrid eligible after 90 days

Certified Spanish or Somali proficiency may qualify for additional pay.

Who We Are

At First Alliance Credit Union, we meet people where they are , whether that’s in a branch or through a screen. We serve members who are starting fresh, rebuilding, or navigating important financial moments, and we’re committed to making every interaction meaningful.

We live our mission every day:

We show up. We listen to your story. We provide possibilities.

About the Role

As an E‑Member Account Advisor, you are a trusted guide in the digital space — helping members navigate their financial journey with ease, confidence, and clarity. You’ll connect with members through online and mobile channels, ensuring they feel supported no matter where they are.

This role is perfect for someone who enjoys digital connection, thrives in a fast-paced environment, and believes technology can be a powerful tool for creating positive financial change.

What You’ll Do

• Welcome new members through digital channels, helping them open accounts with ease and confidence
• Support existing members with account management, services, and questions through online, chat, phone, and email interactions
• Guide members through digital banking tools, ensuring a seamless and user-friendly experience
• Identify opportunities to offer loans and financial solutions that align with each member’s goals
• Assist with loan applications, closings, and funding for products like credit cards and lines of credit
• Resolve complex account inquiries and transactions with accuracy and care
• Educate members on financial products, services, and digital best practices
• Collaborate with internal teams to deliver consistent, high-quality support across all channels
• Show up with empathy, curiosity, and a passion for helping members succeed

Requirements

Who You Are

• You care deeply about people and their financial well-being
• You’re adaptable, positive, and comfortable jumping into new environments
• You communicate clearly, listen well, and build trust quickly
• You’re tech-comfortable and able to keep up in a fast-paced setting
• Financial experience is helpful, but your heart for service matters most

If you bring certified Spanish or Somali language skills, even better.

Why You’ll Love It Here

• You’ll make a real difference for members who need guidance and hope
• You’ll work with teammates who value Passion, Presence, and Persistence
• You’ll grow your skills while building a meaningful career
• You’ll be supported, trained, and encouraged to learn

Benefits include:

• 401(k) with employer match
• Medical, dental, and vision coverage
• Concierge Medical Program
• Paid Time Off & employee discounts
• Life insurance & Employee Assistance Program (EAP)