Job Description

Support the Training function by designing, developing, administering, and maintaining digital learning solutions across the organization. Responsible for the development of e-learning content, management of the Learning Management System (LMS), maintenance of digital learning assets, learner support, and learning analytics. Ensure all digital learning solutions align with organizational, operational, regulatory, and competence requirements while promoting an engaging and effective learner experience.

MAIN RESPONSIBILITIES:

Strategic

N/A

Financial

1. Support cost-effective development and maintenance of e-learning solutions.
2. Assist in evaluating digital learning tools, software licenses, and external content providers.
3. Monitor utilization of digital learning resources and recommend efficiencies where appropriate.

Stakeholder / Customer

1. Collaborate with Subject Matter Experts (SMEs), Trainers, and business units to develop effective learning solutions.
2. Act as the primary point of contact for LMS and e-learning related enquiries.
3. Provide guidance and support to learners and stakeholders using digital learning platforms.
4. Maintain effective communication with stakeholders regarding course availability, updates, and digital learning initiatives.

Operational

E-Learning Development

• Design, develop, and maintain e-learning modules, digital learning assets, assessments, and multimedia content.
• Apply instructional design principles and adult learning methodologies to create engaging learning experiences.
• Convert classroom-based learning materials into interactive digital learning formats.
• Develop graphics, videos, simulations, quizzes, and other digital learning resources as required.

Learning Management System (LMS)

• Administer the LMS, including course creation, learner enrolment, reporting, permissions, and system maintenance.
• Monitor LMS functionality, troubleshoot user issues, and coordinate system enhancements where required.
• Ensure learning records, course structures, and learner data remain accurate and current.
• Produce LMS reports and learning analytics to support compliance and performance monitoring.

Content Governance & Quality Assurance

• Maintain version control and governance of all digital learning content.
• Review and update e-learning content to ensure accuracy, relevance, and compliance with operational, safety, and regulatory requirements.
• Conduct quality assurance reviews of digital learning materials and LMS content.
• Support audit requirements through the maintenance of accurate digital learning records and evidence.

Training Support

• Support Trainers and business units in the digital delivery of training programmes.
• Provide user guidance and coaching on digital learning platforms and tools.
• Support evaluation activities and analyse learner feedback to improve digital learning effectiveness.

General Responsibilities

• Protect information assets, learner data, and digital content in accordance with company security requirements.
• Support audits, investigations, and corrective actions related to training and digital learning activities.
• Undertake any additional duties assigned by the Senior Training Supervisor or Training Manager.

Capability / People

1. Maintain expertise in instructional design, e-learning development tools, and emerging learning technologies.
2. Demonstrate creativity and innovation when developing digital learning solutions.
3. Work collaboratively with SMEs, Trainers, and operational departments to develop effective learning content.
4. Ensure professional standards in content design, accessibility, branding, and governance.
5. Share knowledge and promote best practices in digital learning across the Training function.
6. Continuously develop personal technical and professional capabilities to support evolving business requirements.

Minimum Qualification

Min.

Required

Desirable

Education

1. Ideally a degree or diploma holder in any discipline.
2. Professionally qualified with membership of a recognised professional institution.
3. Holder of internationally recognised assessor and verifier awards.
4. Ideally holder of recognised qualification in adult education or equivalent.
5. Ideally holder of internationally recognised qualification in management.
6. Bachelor’s degree in education / training is preferred.

Experience

1. Ideally a minimum of 3 years of work experience in a railway, metro system environment.
2. Ideally a minimum of 2 years of experience within a training environment.
3. Working knowledge of railway operations, engineering and maintenance and associated activities.
4. Understanding of the safety issues related to railway operations and maintenance.
5. Dubai Metro experience preferred.
6. Regional and UAE experience is preferred.

Skills / Training

1. Strong verbal and written communication skills to convey training materials effectively in English.
2. Skill in assessing learners' progress, providing constructive feedback, and adapting training methods accordingly.
3. Ability to analyze training needs and evaluate the effectiveness of training programs.
4. Strong organizational abilities to manage training schedules, resources, and documentation.
5. Understanding of safety regulations and ensuring training programs adhere to safety standards.
6. Familiarity and experience with Learning Management Systems to manage, deliver, and track e-learning courses.
7. Proficient in using MS office application.
8. Capability to design effective training programs, including content creation and lesson plan development for both traditional and e-learning formats.
9. Fluency in Arabic is added advantage.
10. Proficient in software and application for e-learning content creation.