We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.
UK (Hybrid)
The British Council builds connections, understanding and trust between people in the UK and countries worldwide. Through arts and culture, education and the English language, we create opportunities and strengthen relationships across borders. We work with people in over 100 countries, supporting peace and prosperity by building connections, understanding and trust.
The Department for Education has announced that the British Council has been nominated to take on the role of national agency for Erasmus+.
In December the UK and EU arrived at a political agreement that the UK would rejoin the Erasmus+ scheme in 2027. That agreement has now been legally formalised under the EU-UK Trade and Cooperation Agreement.
The British Council has a longstanding commitment to supporting international exchange. It was a lead partner in the Erasmus+ UK National Agency from 2014-20, where Erasmus+ made a significant contribution to the UK's cultural relations activities, funding 8,091 projects, engaging 583,757 UK participants, and awarding around €1.1 billion to UK organisations.
Job Title: Erasmus+ Customer Experience Manager
Pay Band: Grade 7 / Pay Band F
Salary: £30,839 Per Annum
Location: UK, London, Cardiff, Edinburgh, Belfast
Contract Type: Full-time, Hybrid working arrangement in line with British Council policy
Contract Duration: 2 Year Fixed Term Contract with possibility of extension
Right to Work Requirements: Current right to work in the UK. The British Council is not able to support or sponsor work visa applications
We are operating on the basis that any offer is made pending client confirmation of funds.
This is an exciting opportunity to play a key role in delivering an outstanding customer experience across the Erasmus+ programme. Reporting to the Senior Customer Experience, Appeals & Complaints Manager, you will lead day-to-day customer experience operations, ensuring applicants, beneficiaries and stakeholders receive accurate, timely and equitable support throughout the grant lifecycle.
You will oversee customer service delivery, manage escalated cases, support continuous improvement initiatives and work closely with colleagues across Grants, Compliance and Quality Assurance to maintain service excellence and compliance with programme standards.
#Hybrid
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We uniquely combine the UK’s deep expertise in arts and culture, education and the English language, our global presence and relationships in over 100 countries, our unparalleled access to young people and influencers and our creative sparkle.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
For more information, please visit: http://www.britishcouncil.org
