Job Description

E-commerce Support Manager

Location: Karachi
Employment Type: Full-Time
Work Mode: Onsite
Working Days: Monday – Friday
Working Hours: 6:00 PM – 3:00 AM

We are looking for an experienced E-commerce Support Manager to oversee marketplace operations, optimize processes, and manage the end-to-end performance of online sales channels. The ideal candidate will have strong experience with Amazon, eBay, Shopify, and other e-commerce platforms, along with expertise in inventory management, data analysis, logistics, and marketplace optimization

This role requires someone who can analyze marketplace performance, streamline operations, and lead a team to ensure smooth order processing, efficient inventory management, and consistent sales growth.

Key Responsibilities

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  Manage and optimize operations across Amazon, eBay, Shopify, and other e-commerce platforms
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  Analyze marketplace data, sales trends, and customer feedback to identify growth opportunities.
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  Oversee inventory management, order processing, and reconciliation to maintain accurate stock levels.
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  Coordinate with logistics teams to ensure timely order fulfillment and delivery
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  Monitor marketplace performance metrics and seller ratings to maintain high operational standards.
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  Develop and implement process improvements to enhance efficiency and reduce operational costs.
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  Manage product sourcing initiatives including private-label product launches and supplier negotiations
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  Stay updated with marketplace algorithms, FBA guidelines, and industry trends to maintain competitiveness.
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  Oversee advertising campaigns using tools such as Google Ads, Amazon Sponsored Products, and Facebook Ads Manager
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  Lead, mentor, and develop the support team to ensure high performance and operational excellence.

Required Skills & Expertise

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  Strong experience with Amazon, eBay, Shopify, and other e-commerce CMS platforms
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  Proficiency in data analysis tools such as Excel, SQL, or BI tools for performance tracking and decision-making.
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  Strong understanding of logistics processes, demand forecasting, and inventory reconciliation
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  Experience with inventory management systems and order management systems
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  Knowledge of e-commerce industry regulations, safety standards, and quality control practices
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  Ability to optimize workflows, reduce costs, and improve operational efficiency.
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  Experience managing teams, including training, mentoring, and performance management

Preferred Experience

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  Experience in private-label product sourcing and product launches
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  Proven track record of increasing sales and improving marketplace performance
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  Familiarity with digital advertising platforms and marketplace marketing tools