Job Description

Do you have a desire to work for an organization driven by empowerment and full inclusion? Goodwill Easterseals Miami Valley is one of the largest employers in the region; with the mission to empower those with disadvantages and disabilities to improve their quality of life. We employ over 600 associates just in our retail stores alone. GESMV also offers over 40 programs and services to the community ranging from job readiness programs to assistive technology services. We offer part-time and full-time positions, with a variety of schedules and hours available. We are always looking for driven, enthusiastic people to join our team.

To assist in the overall operation of the Retail Operations E-Commerce Department.
Essential Duties & Responsibilities
1. Key holder; opens and closes the operation at scheduled times.
2. Coordinates with Transportation as required ensuring delivery or pickup of donated and processed materials.
3. Ensures quality customer service and listing quality by diligently monitoring online customer feedback rankings.
4. Model excellent customer service both internally and externally.
5. Communicates all related reports with Retail Stores.
6. Prepares and maintains all necessary reports for E-Commerce Department.
7. Effectively utilize email and telephone to ensure store communications are read and responded to in an appropriate timeframe.
8. Maintains cleanliness in storage and production areas; ensures safety in all areas.
9. Maintains positive, team atmosphere and relationship with peers, subordinates, and other departments.
10. Directs, supervises, and coordinates staff activities to ensure goals and objectives are being met.
11. Provides training and development to all staff members and encourages an environment of learning and growth.
12. Comply with all Agency policies, procedures and safety standards throughout work areas and maintain same to meet CARF, HIPAA, Department of Labor and other regulatory standards.
13. Other duties may be assigned.
Supervisory Responsibilities
• Direct supervision of employees and volunteers in absence of E-Commerce Manager. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; opening and closing of store; daily manager on duty tasks in the absence of the E-Commerce Manager.
Education Requirements
High School Diploma / GED
Experience Requirements
• At least 2 years’ experience within an E-Commerce position and five years supervisory experience.
• Must have an in-depth understanding of the rules and regulations involved selling goods in an online marketplace.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Ability to maintain a valid driver’s license and a driving record acceptable to GESMV’s liability insurance provider.
• Ability to pass a criminal background check.
• Ability to pass random drug screenings.
Skills & Abilities
1. Must have working knowledge of MS Office and other web applications.
2. Must have top notch research capabilities.
3. Must be self-motivated and able recognize and analyze current trends in the global online marketplace and develop improved processes.
4. Must be able to multi-task and work both rapidly and efficiently.
5. Ability to communicate effectively and figure simple math computations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• The ability to regularly stand, walk, use of hands to finger, handle, or operate objects, tools, or controls
• The occasional ability to climb, balance, stoop, kneel, crouch, or crawl, and smell.
• The ability to regularly lift and/or move up to 10 pounds.
• The ability to frequently lift and/or move up to 25 pounds.
• The ability to occasionally lift and/or move up to 50 pounds.
• The ability of close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• The employee works in outside weather conditions and is occasionally exposed to risk of electrical shock
• The noise level in the work environment is usually moderate

The above duties and responsibilities are essential job functions subject to reasonable accommodation. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job and/or apply for the position, absent undue hardship.This job description is not to be interpreted as an all-inclusive list of duties, responsibilities, or requirements. Employees may be required to perform additional job- related tasks as assigned, subject to reasonable accommodation.

Goodwill Easterseals Miami Valley is firmly committed to Equal Employment Opportunity (EEO) and Affirmative Action (AA) compliance with all Federal, State, and local laws that prohibit employment discrimination on the basis of age, sex, color, race, creed, national origin, religion, marital status, citizenship status, ancestry, sexual orientation, gender identity and/or expression, genetic information, disability status, protected veteran status, membership or activity in a local human rights commission, status with regard to public assistance, or any other classification protected by applicable law. This policy applies to all employment decisions, including, but not limited to recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions, and terminations.