Job Description

E-commerce Store Operations Consultant
Salary Range 1000-2000 USD/month
Location Ho Chi Minh City (Hybrid)
Contract Duration 12 months

The E-commerce Store Operations Consultant will be responsible for overseeing the clients product portfolio, including pricing, promotions, discounts, and other seller-related activities across e-commerce platforms. This role requires close collaboration with the clients e-commerce sales teams, brand/marketing departments, and other key stakeholders to ensure smooth and efficient execution of pricing and promotional strategies. Additionally, the consultant will manage product catalogs, content (e.g., images, A+ content), and monitor the performance of these assets on various platforms. The role also involves creating and managing promotional campaigns and digital assets such as banners to enhance the clients e-commerce business performance.

Key Responsibilities

• Implement and manage the clients e-commerce pricing, promotions, and discount strategies on an ongoing basis.

• Collaborate with clients and key stakeholders to create and execute periodic plans (monthly, quarterly, or semi-annual) for pricing, promotions, and seller campaigns.

• Conduct competitive analysis and identify best practices that can be applied to drive sales growth for the client.

• Define and track KPIs to measure the effectiveness of pricing and promotional strategies, working with the analytics team to review and adjust actions based on performance data.

• Manage and implement product and promotional content using client assets.

• Adapt and translate content to meet the needs of local markets.

• Analyze content performance reports and provide actionable insights to optimize site and app content.

• Coordinate with local teams to prioritize and implement promotional content.

• Proactively assess campaign results, content, and customer service reports to integrate findings into future plans.

• Address customer service queries and product-related inquiries (e.g., ingredients, expiration dates) while working closely with brands and external partners.

Required Qualifications

• Strong communication skills and the ability to engage directly with clients, managing expectations effectively.

• Excellent content analysis skills with a focus on optimizing digital content.

• Hands-on experience with content management systems and e-commerce platforms.

• A good understanding of e-commerce platform operations and content uploading processes.

• A Bachelors degree in Business Management, Marketing, or a relevant quantitative/technical field.

• At least 3 years of experience in digital commerce, e-commerce, or marketing, focusing on pricing and promotions for consumer-facing businesses.

• Familiarity with managing CPA ads (e.g., Facebook, Google) and experience using analytics tools.

• Advanced proficiency in MS Excel or similar data analysis tools, with strong numerical and analytical skills.

• Knowledge of Google Analytics and e-commerce platform performance tracking (Lazada, Shopee, Tokopedia, Amazon).

• Confidence in client-facing roles with the ability to handle discussions and manage relationships.

• High organizational skills, detail-oriented, and results-driven.

• Experience or familiarity with Consumer Goods, Consumer Durables, or related industries is a plus.

• Awareness of current trends in digital commerce and marketing.

• A proactive mindset with a strong desire to learn and develop skills based on client and team needs.

Preferred Qualifications

• Prior experience with e-commerce platforms like Lazada, Shopee, Tokopedia, Amazon, etc.

• Background in managing channel sales (either online or offline) with a solid understanding of digital commerce strategies.

This role presents a great opportunity for individuals seeking to enhance their expertise in e-commerce and digital commerce, with direct impact on driving sales and optimizing content strategies.