Job Description

Assists the E-Commerce Manager and E-Commerce Assistant Manager in the operation and management of

the E-Commerce operation by performing the following duties personally or through supporting team

members.

#INDRDG

Qualifications

• Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Excellence. (I-CARE Values)
• Provides amazing customer experiences to all internal and external customers. (ACE Values)
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect,
• Excellence) values.
• Embraces an expectation of learning and growth.
• Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill.
• Ensures team members feel respected, accepted, and included
• Exceeds established production goals corresponding to role in E-Commerce location.
• Maintains clean work environment.
• Demonstrates a mastery of quality assurance, jewelry sorting, photography, listing, and shipping roles through evaluation.
• Obtains and maintains forklift and walk-behind stacker certification.
• Obtains and maintains first-aid / CPR / BBP certification.
• Trains team members as they are on-boarded. Ensures that a positive example is set for all team members.
• Recognizes when team members need coaching and provides immediate coaching when applicable.
• Monitors and resolves customer service issues including but not limited to returns and disputes.
• Reviews sellers’ information on shopgoodwill.com and all other marketplaces to ensure that it is compliant with requirements related to posting of items, description etiquette, and other criteria.
• Leads retail team and store activities in the absence of/and at the direction of the E-Commerce
• Manager and/or E-Commerce Assistant Manager; see Supervisory Responsibilities below.
• Ensures compliance with established safety, security, sales, money handling, and record keeping procedures and practices as outlined in the Standard Operating Procedures. Reports known or suspected security and/or theft problems to the Manager, Retail Operations, Loss Prevention and the Vice President of Donated Goods.
• Attends meetings as required.
• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor and other regulatory standards.
• Occasional travel is required for business-related activities.