The eCommerce Product & Technical Manager is responsible for managing all technical aspects of the company’s web and app platforms. This includes handling the relationship with the external technical provider, reviewing updates and deployments, leading UX/UI improvements, and ensuring a smooth and optimized checkout and app journey. The role leads A/B testing, bug tracking, releases, and innovation for both website and app.
Key Responsibilities
• Product Management
o Work as the Product Owner for eCommerce web and app platforms.
o Gather requirements from commercial, marketing, and operations teams and translate them into product briefs.
o Prioritize the product roadmap based on business impact and customer feedback.
o Review and validate new features, enhancements, and improvements before development.
• Technical Oversight
o Manage the relationship with the third-party technical/eCommerce development company.
o Approve development sprints, release plans, and deployments.
o Follow up on bug fixing, performance issues, and platform stability.
o Ensure timely delivery of new releases across website and app.
• UX/UI & Journey Optimization
o Review the full app and website user journey and propose enhancements to reduce friction.
o Own the checkout flow and payment experience, ensuring maximum conversion and minimum drop-off.
o Lead UX research, usability testing, and benchmarking against competitors.
• A/B Testing & Analytics
o Develop and manage A/B testing roadmap with the 3rd party tech company.
o Measure impact of new features and UX/UI changes.
o Use data to recommend improvements in layout, navigation, search, and checkout.
Qualifications
• 4–7 years in eCommerce Product Management or Technical Management.
• Strong understanding of eCommerce platforms (Magento, AWS, Commerce Cloud, etc.).
• Experience managing apps (iOS/Android) and working with development agencies.
we need someone strong in payment API integrations and someone who have experience in key areas such as eCommerce funnel, UX & conversion optimization, GA4, Magento, feature discovery, and roadmap ownership, which are essential for this role
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we need one with strong eCommerce platform, analytics, UX, and vendor management experience
At SSC HR Solutions, we connect your business ambition with the talent to make it happen.
We partner with forward-thinking companies and HR leaders across the GCC and the Globe to power their teams through smart recruitment and seamless outsourcing solutions.
With over 80 leading companies, including names on the Fortune 500, trust us to deliver. We've placed more than 5,000 successful hires and managed over 1,000 outsourced professionals across different industries, because we don’t just fill roles, we build teams that perform and excel.
What sets us apart?
- Deep rooted knowledge of regional labor laws and hiring trends
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- Backed-up by a dedicated team of experts to handle all your business needs
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