Amazon South Africa is building its Retail Operations and Initiatives function. This team owns the
end-to-end product pipeline: the path from a product being listed, to being buyable, priced,
discoverable, and delivered. In this role, you will identify and resolve the process defects and system
gaps that prevent products from reaching customers, working across vendor management, supply chain, in-stock, and technology teams to build scalable solutions.
You will use data to diagnose operational friction, define governance mechanisms that persist
beyond individual effort, and drive cross-functional accountability for supply chain and vendor
experience outcomes. The product management team covers Supply Chain and Vendor Experience,
Selection and Catalog health, Pricing, Delivery, and value-add products
Key job responsibilities
Lead cross-functional initiatives across vendor experience, supply chain, and selection
health, partnering with Retail Business Services, Vendor Managers, In-Stock, and technology
teams
Diagnose root causes of operational defects through data analysis and process mapping;
develop and scale solutions that address systemic gaps rather than individual symptoms
Define key performance metrics and build governance mechanisms (intake processes, triage
cadences, escalation paths) for ongoing monitoring and continuous improvement
Build standard operating procedures and drive adoption across multiple business teams,
converting manual processes into repeatable, automated workflows
Prepare and lead business reviews that communicate progress, root cause findings, and
prioritized recommendations to senior leadership
A day in the life
You start your day reviewing operational metrics to identify where friction is building across the
product pipeline, then prioritise what to fix first. You might facilitate a cross-functional working
session to map a root cause, then translate the outcome into a requirements brief for a technology
team. You spend time in the data regularly; building queries, validating assumptions, and turning
operational noise into a clear signal. Throughout the week, you prepare business reviews that
translate complexity into recommendations for senior leadership. No two weeks look the same; the
problems shift across supply chain, vendor experience, selection, and delivery depending on where the biggest customer impact sits.
About the team
We are a small, high-ownership team building the operational backbone of Amazon's South Africa
retail store. The function is new; the mechanisms, frameworks, and governance that mature stores
take for granted are ours to design from scratch. You will work alongside product managers covering buyability, vendor experience, supply chain economics, catalog quality, and pricing. The team spans operations, technical, business, and finance disciplines. Joining means shaping how an emerging store operates at a foundational level, not inheriting a playbook
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
