E-commerce Operations Specialist (All genders)
Philips Personal Health sector is dedicated to responding to the consumers’ aspirations all over the world. With the aim of improving their health and well-being.
Our unique competitive advantage is the combination of our powerful global brand, our insightful understanding of people, our extraordinary competence in technology and design, and the many synergies with our channels, partners and supply chain.
For us, technology is not produced for technology’s sake. We are taking the consumer lifestyle much further, making home life more enjoyable and reflecting the consumer’s holistic interest in better well-being.
As an E-commerce Operations Specialist you will be responsible for managing and executing D2C channel orders. You will take full ownership of the ordering process, from order receipt until point of delivery to the customer. Therefore, the position requires highest level of customer service and professionalism.
Your role:
Managing and processing orders from the online shop (D2C channel) end-to-end, ensuring accuracy and timely execution
Handling day-to-day operational activities, including order status updates, returns, and RMA processes
Monitoring stock levels and initiating replenishment activities to ensure product availability in the warehouse
Collaborating closely with the Digital team and external partners to ensure smooth order execution and customer experience
Supporting daily operational tasks in a dynamic e-commerce environment
You are the right fit if:
You have a degree in Business Economics, Supply Chain Management, Operations Research, Data Analysis and Statistics, Business Analytics or equivalent.
You have previous experience in Customer Service, Logistics, Operations, or E-commerce environment
You bring good understanding of order processing and stock management
You have solid Excel skills, both for operational use and basic data analysis
You are have good knowledge of English language
You are able to work in a dynamic, fast-paced environment
Our benefits:
Annual bonus based on performance achieved
Private medical care with the option to extend it to family members
Benefit System cards
Discount for Philips’ products
Wide variety of trainings & learning opportunities
Promotion of a healthy lifestyle in the office
Employee Assistance Program
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business
• Discover our rich and exciting history
• Learn more about our purpose
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here
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Over the past decade we have transformed into a focused leader in health technology.
At Philips, our purpose is to improve people’s health and well-being through meaningful innovation. We aim to improve 2.5 billion lives per year by 2030, including 400 million in underserved communities.
We see healthcare as a connected whole. Helping people to live healthily and prevent disease. Giving clinicians the tools they need to make a precision diagnosis and deliver personalized treatment. Aiding the patient's recovery at home in the community. All supported by a seamless flow of data.
As a technology company, we – and our brand licensees – innovate for people with one consistent belief: there’s always a way to make life better.
Visit our website: http://www.philips.com/
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