Job Description

E-Commerce Manager Western Europe

About the role

We are looking for an experienced E-Commerce Manager to lead the trading activity (content & promotions) across our three key European Pandora.net websites (France, Spain and Portugal). You will be responsible for driving commercial performance, optimising the customer journey and managing a multicultural team to accelerate the growth of platforms that have consistently expanded year after year.

This role requires a strong blend of commercial mindset and people leadership — someone able to analyse performance, define strategy and mobilise teams to execute flawlessly.

Key Responsibilities:

Commercial & Trading Performance

• Own the online trading calendar across FR / ES / PT
• Drive revenue, conversion rate, AOV and margin growth
• Define promotional strategy (campaigns, offers, launches)
• Optimise site merchandising and customer journey
• Ensure local relevance while maintaining global brand consistency
• Monitor KPIs daily and react quickly to performance trends
• Collaborate with Brand Marketing, Merchandising, CRM and Media teams to maximise impact

Content & Experience

• Lead homepage, category and product storytelling strategy
• Ensure high-quality execution of campaigns and product launches
• Continuously improve UX and commercial visibility of key products
• Collaborate in the optimisation of content performance through A/B testing and personalisation

Tools & Personalisation

• Manage and leverage:
• SFCC (Salesforce Commerce Cloud)
• Amplience (CMS / content delivery)
• Bloomreach (search & merchandising)
• Identify optimisation opportunities and collaborate on improvements implementations.

Leadership & Collaboration

• Manage and develop a multicultural eCommerce team
• Create clear priorities and empower local ecom specialists
• Foster a performance-driven and test-and-learn culture
• Coordinate agencies and cross-functional stakeholders
• Collaborate with Global and other clusters counterparts.

Your Profile:

Experience

• 8–10 years in eCommerce / Digital Trading
• Proven track record managing multi-country websites
• Experience leading multicultural teams
• Strong commercial ownership and revenue accountability

Technical & Analytical Skills

• Hands-on experience with SFCC, Amplience, Bloomreach
• Strong understanding of merchandising, CRO and personalisation
• Data-driven decision maker (KPIs, testing)
• Comfortable working with analytics and performance reports

Leadership & Soft Skills

• Strong manager and team motivator
• Highly organised and able to prioritise
• Entrepreneurial mindset and proactive problem solver
• Able to balance strategic vision and operational execution

Languages

• Fluent English required
• French and Spanish strongly preferred

About Pandora

Pandora is the world’s largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,600 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 30,000 people worldwide and crafts its jewellery at two LEED Gold-certified facilities in Thailand using mainly recycled silver and gold. Pandora is committed to leadership in sustainability and has set science-based targets to reduce greenhouse gas emissions by 50% across its own operations and value chain by 2030. The company is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 23.4 billion (EUR 3.1 billion) in 2021.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.