Job Description

Infopro Digital Services Limited is currently looking for an E-Commerce Manager on a permanent to join its B2C Division in Haynes. This position is critical to driving online revenue growth, enhancing customer engagement, and delivering an exceptional digital shopping experience.

Haynes, part of Infopro Digital, operates customer-focused retail and e-commerce platforms, connecting consumers with products, services and information through innovative digital channels.

The best of both worlds. That is what a position with Infopro Digital offers you.

Infopro Digital is a global B2B company with 4,000 employees and annual revenues of over half a billion dollars, with a presence in 26 countries. Through our market-leading brands, we serve five professional communities – insurance and finance, automotive aftermarket, construction, retail, and industrials – enabling our clients to make informed business decisions and create new opportunities.

As our online retail activities continue to grow, we are seeking a commercially minded and data-driven E-Commerce Manager to lead the day-to-day management and continuous optimisation of our digital storefront. This role will play a key part in maximising conversion rates, improving customer acquisition and retention, and supporting long-term business growth.

Role Overview

As E-Commerce Manager, you will be responsible for managing all aspects of our online retail operation, including website performance, product merchandising, digital marketing initiatives, customer acquisition activities and operational effectiveness.

You will use data and customer insights to optimise the online shopping journey, improve conversion rates and identify growth opportunities. Working within a fast-paced environment, you will balance strategic planning with hands-on execution to ensure the continued success of our e-commerce platform.

You will collaborate closely with colleagues across digital sales, IT, marketing, customer service, logistics and operations, ensuring alignment across all areas that impact the customer experience and online sales performance.

KEY RESPONSIBILITIES

Website & Platform Management

• Manage the day-to-day operation of the e-commerce website, ensuring optimal performance, usability and customer experience.
• Maintain a visually engaging and conversion-focused online storefront.
• Monitor website functionality and work with technical teams to resolve issues and implement improvements.
• Oversee product merchandising, promotions and customer journeys across the platform.

Product & Catalogue Management

• Upload and maintain large volumes of product data, including SKUs, descriptions, specifications and imagery.
• Ensure product information is accurate, consistent and fully optimised.
• Manage online product assortments, pricing updates and promotional offers.
• Maintain high standards of data integrity across all online product listings.

Digital Marketing & Customer Growth

• Develop and execute digital marketing campaigns to drive traffic, engagement and sales.
• Manage promotional activities, email campaigns, social media initiatives and customer engagement programmes.
• Support customer acquisition strategies to attract new audiences and increase market reach.
• Implement retention initiatives designed to drive repeat purchases and long-term customer loyalty.

Performance Analysis & Reporting

• Monitor sales performance, customer behaviour and website analytics.
• Analyse key performance indicators, including conversion rates, revenue, traffic and campaign effectiveness.
• Identify trends and opportunities to improve commercial performance.
• Produce regular reports and recommendations for stakeholders and leadership teams.

Leadership & Operations

• Lead and support teams involved in product preparation, merchandising and fulfilment activities.
• Ensure efficient operational processes that support timely order fulfilment and customer satisfaction.
• Coordinate with internal teams and external partners to maintain service quality and operational efficiency.
• Drive continuous improvement initiatives across the e-commerce function.

Cross-Functional Collaboration

• Work closely with IT, marketing, customer service, logistics and operations teams.
• Align e-commerce initiatives with broader business objectives.
• Support the implementation of new tools, technologies and digital initiatives.
• Act as a key stakeholder in driving the growth and success of the online business.

Requirements

• Project Management: Ability to manage multiple projects simultaneously, ensuring deadlines are met while maintaining quality.
• Data Proficiency: Experience with data analysis and reporting tools to track sales, conversion rates, and campaign effectiveness.
• Proven Experience: Minimum of 1-2 years of experience as an Ecommerce Manager or in a related role managing Ecommerce platforms.
• Ecommerce Platforms: Expertise in platforms such as ShopifyPlus, WooCommerce, Magento, or similar.
• SEO & Marketing Skills: Good knowledge of SEO, Google Ads, Social Media Marketing, and other digital marketing tools.
• Team Leadership: Experience leading and managing teams, including external stakeholders like vendors, agencies, and internal staff.
• Communication Skills: Strong verbal and written communication skills to effectively collaborate with teams and present ideas.

Preferred Skills:

• Marketplaces: Familiarity with online marketplaces like Amazon and eBay, including listing, optimizing, and selling products.
• Creative Strategy: Ability to plan and execute creative marketing strategies across various platforms, including email and social media.
• Problem-solving: Strong critical-thinking and problem-solving skills to handle challenges in a fast-paced environment.
• Customer-focused: Experience in customer care and developing loyalty programs to boost retention.
• Attention to Detail: Highly detail-oriented with the ability to manage all aspects of Ecommerce from backend operations to customer experience.

Benefits

We know great people make great companies. Infopro Digital is defined by people and passion and powered by knowledge and innovation. Everything we do is centered on trust, integrity and respect. Our collaborative approach drives creativity across our markets; and our focus on giving teams ownership allows us to build an entrepreneurial culture where our people and brands can thrive and grow.

As well as working with the most interesting, talented and fun people, we operate a culture where success is recognized. You will be supported throughout your career, tailoring your development through management support, internal and external training courses, and on the job training.

In addition to a competitive salary we offer the following benefits:

• 20 Vacation Days (rising to 25 days)
• 5 paid sick days
• 11 Paid company holidays
• Medical, Dental & Vision Insurance (including life insurance)
• 401k Plan Plus Match
• Flexible Spending Account (FSA)
• Short-term and Long-term Disability
• Employee Assistance Program
• Flexible Working
• Additional Life Insurance
• Office Gym Membership
• Employee Referral Scheme

Learn More About Us

Infopro Digital is a B2B group specializing in information and technology. The group is present in 26 countries and employs over 4,000 people. Its innovative solutions are aimed at professional communities in 5 key economic sectors: construction & public sector, automotive, risk & insurance, industry and retail.

Thanks to the group’s sectorial expertise, Infopro Digital covers all the needs of professionals. Its solutions enable decision-makers to make informed decisions and companies to sustainably develop their commercial activity and performance.

Equal Opportunities

We provide equal opportunities to employees and job applicants and do not discriminate, either directly or indirectly, on the basis of any protected characteristic or any other characteristic or activity protected by law.

To comply fully with equal opportunities legislation, we monitor all job applications. Applicants are therefore asked to complete equal opportunities questions as part of the application process. This information is collected anonymously, stored securely, and used solely for monitoring purposes. There is no obligation to provide this information, and all applicants will be treated equally whether or not they choose to do so.

Infopro Digital is Proud to Announce its 2024 Great Place To Work Certification™

Infopro Digital USA is proud to be Certified™ by Great Place To Work® in 2024 year.

The prestigious award is based entirely on what current employees say about their experience working at Infopro Digital.

Great Place To Work® is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.

"Great Place To Work Certification is a highly coveted achievement that requires consistent and intentional dedication to the overall employee experience," says Sarah Lewis-Kulin, the Vice President of Global Recognition at Great Place To Work. She emphasizes that Certification is the sole official recognition earned by the real-time feedback of employees regarding their company culture. “By successfully earning this recognition, it is evident that Infopro Digital stands out as one of the top companies to work for, providing a great workplace environment for its employees."