Job Description

The HERMÈS WORK IMMERSION PROGRAM offers students and recent graduates a unique opportunity to gain hands-on experience in E-commerce operations within the luxury retail industry. Intern will work closely with the E-commerce team to assist in various projects and daily tasks, ensuring the smooth flow of online operations and the delivery of exceptional customer service.

This 9-month program is designed to cultivate future leaders by integrating practical learning with meaningful responsibilities while providing a deep understanding of Hermès’ E-commerce strategies and customer care standards.

Responsibilities
• Deliver insights through data analysis and reporting tools to enhance understanding of our performance, customer preferences, and market trends, particularly within the Hong Kong market
• Provide valuable insights that drive strategic decisions and enhance overall e-commerce performance
• Share updates on the latest industry trends, tools, and best practices in data analysis and reporting

Requirements
• Currently enrolled in or a recent graduate of a bachelor’s degree in Data Science, Statistics, Business Analytics, or a related field in Digital Marketing
• Strong analytical skills with the ability to interpret complex data sets and translate findings into actionable insights
• Experience or knowledge in creating reports and dashboards that effectively communicate key performance indicators (KPIs)
• Understanding of e-commerce metrics, customer behaviour analysis, and market trend evaluation
• Knowledge of digital marketing metrics and strategies related to online sales
• Experience or knowledge in conducting focus groups
• Proficient in data analysis tools such as Excel, Google Analytics, SQL, and data visualization software like Tableau or Power BI
• Good command of both written and spoken English and Cantonese
• Available to work as an intern for 2-3 full days per week (falls into Mon - Fri)

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.