Job Description

Overview

Capable of handling multiple and timely deliveries on a regular basis, while maintaining great customer service and ensuring customer satisfaction.

Minimum Qualifications

• Must be 21 years of age or meet company insurance driver requirements.
• Valid Massachusetts driver’s license.
• Authorized to work within the U.S.
• Will be subject to substance testing, CORI check per location requirements and annual driving record check.
• Must be well groomed, customer orientated, and capable of interacting with customers.
• Possess the ability to handle multiple orders and deliveries on a daily basis within a structured time frame.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

• Handle each customer sales transaction in a courteous, friendly manner. Each customer will be extended a sincere, pleasant greeting and thanked when the transaction is completed. Always using proper customer service at time of delivery.
• Effectively communicate any problems and issues with customers’ orders to deliveries at time of delivery.
• Communicate any delivery schedule changes (late or early) with customers in a timely fashion.
• Commit to the “Golden Rule” and work with other associates to build a strong e-commerce team.
• Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive, and Totally Team Oriented (RSTO).
• Coordinate orders and deliveries with shopping manager.
• Stay in constant contact with the shopping manager in case of problems with deliveries or delivery times.
• Coordinate customer orders from all temperature zones to the customer’s doors, and beyond upon customer request, in a timely fashion.
• Work efficiently and at an acceptable pace; making timely and organized deliveries.
• Effectively insure proper storage and shipping of orders limiting shrink and damaged goods.
• Responsible for notifying the shopping manager of customer complaints, security problems and product problems.
• Communicate needs and problems to the store manager and cooperating with store manager and department specialists to optimize the picking and delivery system.
• Obey the laws and rules of the road.
• Be safety conscious and correct or report any unsafe conditions you observe.
• Report any damage, delivery vehicle problems, or property damage caused by vehicle or delivery equipment immediately with shopping manager or store manager in a timely fashion.
• Maintain a neat and clean delivery vehicle in proper working order.
• Keep accurate vehicle gas, service, temperature, and inspection logs.
• Practicing good sanitation, safe food handling, neat housekeeping, proper hand washing, and food storage.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.

Secondary Job Functions:

• Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
• Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
• Other duties assigned by management.

Physical Demands: (per work day)

The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.

Physical Demands

Frequency

Crawling.

0% (N) Never

Pushing and pulling up to 400 lbs, climbing up to 8 feet, and kneeling.

1-33% (O) Occasionally

Sitting, carrying and lifting up to 50 lbs, bending, balancing, stooping, and reaching at waist or overhead.

34-66% (F) Frequently

Standing or walking on tile or concrete, handling, fingering, feeling, talking, seeing, hearing, and smelling

67-100% (C) Continuously

Safety Risk Factors

Frequency

Loud noise, cluttered floor surface, contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust, fumes, sprays, and hazardous cleaning solutions.

1-33% (O) Occasionally

Twisting of back and neck, slippery floor surface, and contact with sharp objects.

34-66% (F) Frequently

Hazardous equipment (mechanical moving parts).

67-100% (C) Continuously

Machines, tools, and equipment utilized:

Delivery van, totes, GPS, cell phones, delivery equipment (two wheelers and/or u-boats).

Repetitive Action:

Continuous movement of entire body.

Working Conditions: Working environment is inside and outside, and may include exposure to cold and hot temperatures.

Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $17.30 - $22.50 per hour.