Empower Your Career
with OutForce BPO Philippines

Who’s OutForce?

OutForce is a
people-first outsourcing company focused on building high-performing teams and
long-term careers.

We partner with
companies around the world, providing dedicated offshore professionals who work
as an extension of our clients’ teams.

Unlike traditional
outsourcing models, our people are fully embedded into their client’s business,
creating meaningful work, stronger collaboration, and long-term career
opportunities.

We are proud to be:

?
Great Place to Work® Certified

?
HR Asia Best Companies to Work for in Asia 2025

?
HR Asia Most Caring Company Award 2025

?
HR Asia Diversity, Equity & Inclusion Award
2025

At OutForce, we
invest in our people through career growth opportunities, flexible work
environments, supportive leadership, and a culture built on trust,
collaboration, and continuous improvement.

As a tech-enabled,
people-powered company, we are committed to helping our employees grow
alongside some of the world’s most exciting businesses.

Join OutForce and
build your future with one of Asia’s best workplaces.

About the Team You’ll
Join

The company is a
leading demolition contractor based in Sydney, Australia, specializing in safe,
efficient, and environmentally responsible demolition services. With years of
industry experience, we are committed to delivering high-quality solutions to residential,
commercial, and industrial clients.

Job Overview:

Employment type:
Full-time
Work setup: Work from home

Salary: PHP 35,000.00
- PHP 55,000.00

We are recruiting an
E-commerce Customer Support & Operations Specialist to join the team of a
fast-growing London-based fashion and e-commerce brand. The brand has a global
customer base — UK, US, Middle East, Europe — and customers contact them across
email, live chat, WhatsApp, and social media every day.

You will be the voice
that customers experience when they reach out. You will also support the
operational side of the e-commerce business — keeping the website accurate,
processing returns, and supporting the analytics that help the brand understand
how it is doing. The role suits someone who is genuinely good with people in
writing, who likes finding answers, and who is not afraid of spreadsheets and
data.

You will work
directly with the brand’s London team as an extension of their e-commerce
function. They will set the priorities and standards; we provide the structure,
support, and an environment that lets you do your best work.

You will work with
industry-standard e-commerce platforms including Gorgias, Shopify, and others.
We are a Gorgias-certified partner and provide comprehensive platform training
as part of onboarding — we hire on aptitude and communication skills, not on prior
platform-specific experience.

What we offer:

• 
  Competitive
  compensation package aligned with your skills and experience
• 
  Comprehensive
  HMO coverage, including a free dependent on Day 1
• 
  Employee
  referral program with rewarding incentives
• 
  20
  days of annual leave, giving you flexibility to manage your time
• 
  Engaging
  team activities and events to keep work enjoyable
• 
  Build
  strong, high-impact connections with key stakeholders across the business
• 
  Take
  part in client engagement initiatives to elevate your professional
  experience

What We’re Looking
For:

• 
  2+
  years’ experience in logistics, freight operations, supply chain
  coordination, wholesale operations, or e-commerce operations
• 
  A
  track record of working with international clients — US, UK, Australian,
  or European businesses preferred
• 
  Strong
  familiarity with at least one ERP, inventory management, or warehouse
  management platform — examples include but are not limited to NetSuite,
  SAP, Odoo, Cin7, ShipStation, Zoho Inventory, or similar. You do not need
  to have used the exact systems the brand uses; you need to demonstrate you
  learn systems quickly
• 
  Strong
  Excel / Google Sheets users who have managed inventory or operations
  without a dedicated ERP are also welcome to apply
• 
  Excellent
  written English — you will be writing to retail buyers and logistics
  partners in the UK every day
• 
  Strong
  attention to detail, particularly with numbers, codes, and documentation
• 
  Comfort
  working with high-value, high-detail work where getting the numbers right
  matters
• 
  A
  bachelor’s degree, ideally in logistics, supply chain, business
  administration, or a related field

Bonus points if you have

• 
  4+
  years’ experience or prior wholesale operations background
• 
  Prior
  experience with apparel, fashion, or consumer goods brands
• 
  Familiarity
  with international customs documentation and commodity coding (any
  jurisdiction)
• 
  Exposure
  to international wholesale or retail partner portals (e.g. major
  department store vendor systems)
• 
  Experience working
  night shift or UK hours for previous international employers

What You’ll Be
Working On:

• 
  Managing all online customer enquiries
  through Gorgias (the brand’s helpdesk platform), responding within 24 hours
• 
  Handling WhatsApp
  customer communications, including responding to broadcast messages around new
  collection launches
• 
  Resolving issues
  calmly and professionally — order amendments, delivery problems, sizing
  questions, product enquiries
• 
  Processing customer
  refunds following the brand’s policies
• 
  Supporting returns and exchanges, including
  inspecting return data weekly and flagging patterns

• 
  Uploading product information, copy, and
  imagery to the brand’s Shopify site
• 
  Tagging products
  correctly so they appear in the right collections and filters
• 
  Uploading size guides
  and product details
• 
  Updating pricing
  across the website
• 
  Managing pre-order
  and restock notification messaging
• 
  Running regular UX spot-checks across the
  website to catch issues before customers do

International orders

• 
  Supporting the brand’s international
  customers through Global-E (their cross-border e-commerce platform — training
  provided)
• 
  Resolving delivery issues that span
  international shipping

Reporting and analytics

• 
  Supporting performance reporting across
  e-commerce, social, and email channels — extracting key metrics from the
  brand’s analytics platforms and presenting them in a structured weekly format
• 
  Flagging trends, anomalies, and opportunities
  to the UK team

Ready to take your
career to the next level? Join us and be part of a team that values your
growth, celebrates your achievements, and empowers you to make a real impact.
Apply today and start shaping your future with a company that invests in your
success every step of the way!