About Keen
Keen builds high-performing CX and operational teams for fast-growing tech companies in the U.S. and Canada. Our teams support complex software platforms used by businesses around the world.
This is not a traditional call centre role. Our teams handle complex work that requires judgment, product knowledge, and real problem solving. The environment is fast-paced, data-driven, and performance-oriented.
In return, Keen offers long-term careers, equitable compensation, and the opportunity to work in the future of the customer support industry. As Tier-1 work is automated by AI, Keen teams focus on the complex work that tech companies will always need.
About the Role
We are hiring Customer Support Advocates to support a fast-growing U.S.-based eCommerce brand operating on Shopify.
This is a customer-first brand with high expectations for service quality. Customer experience is a core part of the business, and every interaction matters.
In this role, you will support customers across the full post-purchase journey including orders, subscriptions, shipping, product questions, and account management. You’ll handle both high-volume and more complex cases, requiring strong judgment, attention to detail, and clear communication.
This is not scripted support. You’ll be expected to think critically, take ownership of outcomes, and resolve issues end-to-end.
The environment is fast-paced and performance-driven, with clear expectations around response times, resolution quality, and customer satisfaction.
This is a full-time, office-based role located in Salt River.
What You’ll Do
Requirements
What We’re Looking For
Schedule & Location
Benefits
Why Join Keen?
Join a collaborative, high-performing team where your growth is a priority. We invest in our people through o ngoing learning, career development, an annual Professional Development Budget, and Birthday Leave to celebrate your special day.
Compensation
Total Potential Monthly Earnings: Up to R16,350, inclusive of salary, allowances, and bonuses.
Career Growth: High-performing team members have opportunities to progress into SME, Team Lead, QA, Operations, or Technical Support roles.
Global Support Environment
As we support clients across different time zones, Keen operates in a 24/7/365 environment. Team members should be comfortable working flexible schedules to support our clients and deliver an exceptional customer experience.
Most businesses don’t fail because the idea was weak. They fail because the team behind it was under-supported, fragmented or stuck in constant firefighting.
Keen fixes that.
We place high-performing, critical thinkers inside your business so you can finally work with the clarity, calm and momentum you’ve been missing. Our talent integrates into your Slack, your systems and your daily workflow. They think with you. They make decisions faster. They solve problems before they escalate. They work with context, ownership and accountability that outsourced teams simply cannot match.
Agencies deliver outputs.
Freelancers deliver tasks.
Keen delivers capability.
We build the kind of team founders wish they had from day one. A team that improves CX, strengthens creative, drives performance and protects the customer experience at every touchpoint.
This is not outsourcing.
This is integration.
This is the future of how modern businesses grow.
What We Do
• Place embedded talent across Creative, CX, Marketing and Operations
• Build integrated workflows that eliminate silos
• Strengthen systems and increase operational clarity
• Bring critical thinking into every part of the customer journey
• Remove friction so teams move faster with confidence
Why It Works
Our people think. They don’t follow scripts or rely on rigid process. They solve problems, spot patterns and close loops that used to stay open for months. They help founders breathe again.
Modern teams need integration, not outsourcing.
Keen builds the people who make that possible.
