Job Description

Full Time: a position working 32+ hours per week.

E-Commerce Coordinator is responsible for assisting in all aspects of Biltmore Shop, including all E-commerce channels in support of company mission and goals. Specific responsibilities include, but are not limited to: implementing E-Commerce strategy, tactically managing sales and advertising; overall web-site implementation including content, visuals, product positioning, promotions, etc.; partnering with Corporate Marketing and other departments to measure analytics, manage the E-commerce marketing calendar, and execute CRM initiatives; liaise with CT to ensure that user experience is world class; managing inventory levels to maximize profitability; and fostering guest engagement and loyalty through the E-commerce experience.

Essential Job Duties:

1. Coordinate product launches across cross-functional teams including Wine, Retail and Biltmore Grown.
2. Collaboratively partners with Marketing team to ensure consistent brand experience across Biltmoreshop.com.
3. Launching new products online in Magento.
4. Coordinate and implement content management for all E-commerce platforms.
5. Manage and update banners, creative, promotions, and all E-Commerce associated content in Magento.
6. Implement, test, and monitor online promotions.
7. Coordinate monthly product photo shoots, depending on the cadence of new arrivals.
8. Mange merchandising strategy by updating E-Commerce home page, category landing pages, and attributing products.
9. Inputting up to 10 product descriptions per month, similar in length/detail to https://shop.biltmore.com/biltmore-gifts/travel-bags/renaissance-explorer.html.
10. Manage Counterpont input and coordinate data across multiple platforms from Counterpoint to Magento.
11. Measure and analyze sales performance.
12. Partner with Marketing to optimize analytics and create new sales opportunities.
13. Review and approve product reviews.
14. Utilize new trends in AI to increase Biltmore Shop revenue.

Additional Responsibilities:

1. Collaboratively partners with Retail team to ensure everyone has visibility into Biltmore Shop strategies and upcoming promotions.
2. Represent E-Commerce in meetings with Marketing and other partners to ensure cohesive website experience.
3. Works with Marketing to expand E-Commerce reach at Biltmore Estate.
4. Communicates consistently with cross-functional partners to ensure everyone has visibility into E-Commerce tactics.
5. Partner with fulfillment team to build relationships, and coordinate sample requests and fulfillment requests as needed.
6. General assistance and support for leadership, the department, and the company.

Qualifications:

1. Two or four-year degree strongly preferred. Additional training, education, and/or certification(s) preferred.
2. At least five (2) years of digital or marketing experience. Equivalent combination of education/experience considered. E-commerce experience preferred.
3. Solid foundation in business and marketing; experience in developing product and retail strongly preferred.
4. Demonstrated commitment to delivery of world class internal/external guest service; proven leadership skills.
5. Proficiency in Word, Excel; ability to learn quickly Biltmore's systems, procedures, product/services. Prior experience with POS and/or inventory control systems preferred.
6. Excellent interpersonal and communication skills; able to convey information clearly, and concisely.
7. Outstanding planning, organizational, time/project management skills; keen attention to details; prioritizes/multi-tasks under deadline, can adapt; solid problem solver.
8. Proactive, exercises good judgment; anticipates/troubleshoots.
9. Professionally represents company; reflects company core values; high ethical standards; builds positive working relationships.

Physical Requirements:

1. Some travel required; must have a valid driver's license.
2. Required to lift up to 50 pounds occasionally.