Job Description

E-commerce Business Analyst

Location: Katowice - hybrid model (2 days from to office / 3 days remote) + regular business trips (~60%)

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

Join EY GDS as Business Analyst and be part of a global team of EY Studio +. Gain international experience, and work with global experts for leading market players, multinationals, and innovators. Help other companies be people centered, data informed and technology enabled. Co-design and deliver brands, products and services that create value and differentiation for customers, employees and for businesses.

The opportunity

The role is for an experienced hands-on Business Analyst in ecommerce who has a passion for working directly with clients, business partners and subject matter experts, determining customer needs and providing clearly defined business requirements. As a BA Consultant you will actively engage with the business to create detailed business cases and clear problem-solving statements. We want you to be pro-active, curious, enthusiastic and open to new experiences.

Your key responsibilities

• Design functional specifications of applications to address business and user needs
• Identify internal and external factors which may impact requirements
• Document requirements including customer journey, features, user stories, cross-team dependencies, separating core product build vs. integration features, outlining what is in and out of scope
• Prepare and present a compelling business case for proposed solutions
• Determine objectives, dependencies, resources, timelines, metrics, costs and risks associated with the proposed plans and initiatives
• Help identify problems, opportunities and methods for improving existing business processes and workflows
• Use a variety of business process and workflow design tools and techniques
• Support the evaluation of tradeoffs from the incorporation of different elements into the design and their impact on overall functionality, interoperability, efficiency and costs of the software
• Participate in the development of systems during various stages of the development lifecycle

Skills and attributes for success

• Strong analytical, problem solving and negotiation skills
• Business case creation expertise
• Experience in process mapping, requirements elicitation and business case formation.
• Ability to be the interface between subject matter experts, business owners and technical experts.
• Strong workshops facilitation skills
• Proven delivery focus – understand what needs to be done and when and can help the Project Manager and Business Owner deliver to this

To qualify for the role you must have

• 3+ years of experience in the field of Business Analytics
• Experience in consumer Industries or Retail, eCommerce front-end and back-end. Magento and AEM would be considered as an advantage.
• Expertise in business case creation and requirements gathering
• Sufficient knowledge to help build and refine consulting frameworks around processes, technology and people to enable clients to create enhanced B2C/B2B customer journeys, digital products, applications and touchpoints.
• Proficiency in English

Ideally, you’ll also have

• Proficiency or good command of German/French (B2+)
• Excellent verbal and written communication skills with the ability to communicate across all levels of an organization
• Ability to multi-task and manage ambiguity

What we look for

• People with commercial acumen, technical experience and enthusiasm to work with companies across the globe
• People not afraid to ask questions, deep dive into the challenge and eager to constantly learn and self-develop
• Willingness to work abroad 3 days per week

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions Any misconduct should be reported through the EY Ethics Hotline.